The July 16, 2024 weather event saw Mississauga receive a month’s worth of rain in just over the course of six hours – which exceeded the 100-year storm event.

Follow this page for updates on recovery and restoration efforts that may be applicable to your situation.

QUICK LINKS

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

Presentation Materials from Feb 10 Community Meeting

List of Licenced Plumbers (as of Jan. 9, 2025)

Residential Guide to Flood Prevention and Recovery

Last updated: Wednesday, July 16, 2025

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Councillor Email to Impacted Residents – Wednesday, July 16, 2025

Greetings from Councillor McFadden and the Ward 10 office.

Today, we mark a distressing milestone in the Ward 10 community. It was on this date a year ago that a devastating rain storm wreaked untold damage to hundreds of properties in Lisgar and Churchill Meadows. And, while we continue to read about and watch flooding events occurring in other parts of the world with even more destruction and loss of life, we know our climate is changing and the intensity and frequency of these storms is continually increasing. In light of that reality, we can never guarantee a flood-free community, however, our office has been working diligently – long before last year’s storm and certainly with renewed vigor and determination in its wake – to minimize the impact of future flooding for residential property owners here in Ward 10 and across our city.

We’re pleased to share that Pumping Station #2 is online and operational. We marked the opening of this critical piece of infrastructure with a short ribbon-cutting ceremony on June 21 on site at the Smoke Tree Parkette. This month, our team will be meeting with staff, the LRA and elected officials from other levels of government to talk more about issues related to localized flooding, including flood insurance and the construction of the remaining two pumping stations.

What follows in the paragraphs below is a summary of the work Councillor McFadden and our team have done on the flooding file since July 16, 2024. This information is also being included in the Councillor’s annual Peel Region printed newsletter that is being distributed to mailboxes across Ward 10 later this month. We wanted you – those directly impacted – to have this summary first.

Since last summer, Councillor McFadden:

- introduced a motion to provide financial relief to those who were uninsured or underinsured through no fault of their own due to previous flooding. This resulted in the City establishing a one-time Compassionate Flood Relief Grant of $1,000.
- introduced a motion to increase the rebate for those installing a backwater valve on their sanitary sewer line to prevent wastewater sewer back-ups. This resulted in the Region’s increasing the subsidy from $700 to as much as $1,500.
- introduced a motion to expand the Foundation Drain Collector Sump Pump Subsidy citywide. This resulted in the City launching a new and expanded program called the Basement Flooding Prevention Rebate, increasing the value from $6,000 to as much as $7,500 with additional flood prevention measures beyond just the installation of a sump pump.
- introduced a motion to encourage flooded homeowners to choose flood resistant materials when building back their basements. This resulted in the creation of a new program called the Flood Resilience Rebate Program that covers 50% of flood-resistant building materials up to $3,000.
- supported a motion to encourage public engagement and education on flood prevention. This resulted in the City hosting a Citywide Information Session where stakeholders engaged with residents through presentations and a community fair.
- held two community meetings for Ward 10 residents, with staff presentations and an opportunity for questions and answers related to stormwater and local flooding issues. This was in addition to the many emails with critical and timely information sent to individuals and the growing list of homeowners who reported flooding to my office as well as responding by phone and email to countless resident inquiries related to the flooding.
- requested several emergency service enhancements—including complimentary waste collection, waiver of the building permit fee, and exemptions to on-street parking—to assist residents with their clean-up in the aftermath of the storms.
- met several times with staff to expedite the design and construction of the future automated pumping stations in the Lisgar community. These stations create capacity in the sewer system, reducing the chances of surcharging that causes basement flooding. The second pumping station opened in June 2025, construction has begun on the third station and design is underway for the fourth station.
- secured funding to have Osprey Marsh dredged in the fall of 2025, removing sediment from the bottom of the pond and creating more capacity in the system.
- asked staff to review the eligibility requirements for the Basement Flooding Prevention Rebate with respect to business licencing. A change was approved to permit residents to hire a plumber or drainage contractor licensed in Ontario, rather than just Mississauga. This resulted in several more applications becoming eligible for the rebate that were previously disqualified.
- asked that the Flood Resilience Rebate be extended beyond December 31, 2025 to allow residents more flexibility in when they refinish their basement and still be eligible for the rebate and this change was approved.
- the City has increased its monitoring and inspections of the 1,300 inlets and outlets across Mississauga to ensure proper working order.
- the City has established a Stormwater Advisory Committee that meets bi-monthly with citizens and members of Council. This committee will bring recommendations to Council and add public exposure to the stormwater file.

Flood prevention remains a top priority for us and we are making progress in this area. I am grateful to residents who have demonstrated patience during such difficult circumstances and, importantly, to those who have taken steps to protect your property from potential flooding in the future.

City of Mississauga Flood Prevention www.mississauga.ca/flooding

Region of Peel Flood Prevention www.peelregion.ca/flooding

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions.

Complete list of email messages posted to the Ward 10 website

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

Presentation Materials from Feb. 10 Community Meeting

Residential Guide to Flood Prevention and Recovery

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents – Thursday, June 19, 2025

Greetings from Councillor McFadden and the Ward 10 office.

You are receiving this email because you reported to us that your basement was flooded as a result of last summer’s rainstorms. If this is the first email you’ve received on this topic, thank you for reaching out to us. We’ve previously sent 20 emails to this group since the July 16, 2024 storm and you can read all of those messages here: https://www.mississaugaward10.ca/flood-july-16-2024/

We’ll still occasionally connect with you directly via this group, however, we are now primarily sharing information through the Ward 10 eNewsletter – Sue’s eNews – and hope you’ll take the time to subscribe to that, if you haven’t already done so: https://www.mississaugaward10.ca/

EMAIL UPDATE to Flood-Impacted Residents

This update includes information about:

Pumping Station #2 Official Opening
Pumping Station #3 Construction Award
Change to Rebate Eligibility Requirements
List of Useful Links

PUMPING STATION #2 IS OPEN

The Smoke Tree Parkette pumping station, located at Black Walnut Trail and Smoke Tree Road, has successfully completed its testing and is now operational. This is the second of four pumping stations to be located along the Sixteen Mile Creek designed to automatically pump water out of the foundation drain collector (FDC) sewer trunk, thereby creating capacity in the FDC laterals that connect to the weeping tiles around basement foundations. During large storm events, surcharging has taken place in the FDC system resulting in water entering basements through floor drains, cracks in the foundation and/or the sanitary sewer system. These pumping stations are a critical part of the overall flood mitigation strategy in Lisgar and downstream.

To mark the start of operation of this important infrastructure in our community, Councillor McFadden is holding a brief, informal ribbon-cutting ceremony on site this coming Saturday, June 21 at 11 am. Interested members of the public are most welcome to attend.

PUMPING STATION #3 CONSTRUCTION CONTRACT AWARDED

Construction will soon begin for the third pumping station, to be located just south of the Doug Leavens Boulevard bridge on the east side of Sixteen Mile Creek. The contract was awarded to Clearway Construction Inc, the same company that built the first pumping station at the Cactus Gate Parkette. This experience will be valuable in ensuring the project remains on time and on budget. Pre-construction work is already underway with development of health and safety plans as well as tree preservation and hoarding. The contractor is expected to mobilize on site sometime in August. Construction is expected to meet substantial completion in the second quarter of 2026.

CHANGE TO ELIGIBILITY FOR FLOOD REBATE

Yesterday at General Committee, my Council colleagues approved my recommendation to change the business licencing bylaw with respect to plumbers and drainage contractors. Previously, in order for these professionals to carry out work in Mississauga, they needed a City of Mississauga business licence. Now, they only require a licence in Ontario. As a result, the City’s Basement Flood Prevention Rebate eligibility requirement is similarly changed to permit plumbers and drainage contractors with an Ontario licence to carry out the work and still be eligible for the rebate. This change is expected to be ratified at Council at its next meeting and come into full force and effect on June 25, 2025. It will be retroactive to July 16, 2024.

If you hired a plumber or drainage contractor licenced in Ontario but not Mississauga to install a sump pump or perform other work eligible under the Basement Flood Prevention Rebate, and your application for the rebate was previously denied on that basis, your application will automatically be reviewed by staff. You do not need to reapply. If your application is deemed eligible, it will be processed and a rebate cheque will be issued and sent by mail. Staff may or may not reach out to you with any questions as part of their review. It may take 6 to 8 weeks to review and process these applications. If you haven’t heard from staff or received a cheque and you believe you are eligible, please reach out to our office after September 1 and we can check on the status of your application.

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions.

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

Presentation Materials from Feb. 10 Community Meeting

Residential Guide to Flood Prevention and Recovery

Here’s hoping this coming summer is much less eventful when it comes to storms and natural disasters!

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents – Tuesday, Apr. 1 at 2:20 pm

Greetings from the Ward 10 office!

It’s been a month and a half since we last sent out an email to this group of flood-impacted residents and work continues on this file to prevent future flooding and protect private and public property from water damages. If you’ve only recently reported flooding and have been added to this list, please review the content of the previous 19 email messages we’ve sent since July 16, 2024 on this topic. We are primarily sharing information through the Ward 10 eNewsletter and hope you’ll take the time to subscribe to that, if you haven’t already done so: https://www.mississaugaward10.ca/

EMAIL UPDATE #20 to Flood-Impacted Residents

This update includes information about:

Flood Resilience Rebate Program Deadline Removed
List of Licenced Plumbers To Be Expanded
Pumping Station #2 on Track for May Opening
Apply by May 31 for Compassionate Relief Grant (repeated)
Rebate Cheques (repeated)
List of Useful Links (repeated)

FLOOD RESILIENCE REBATE PROGREAM DEADLINE REMOVED

When the City established the Flood Resilience Rebate Program that launched on February 12, 2025, it included a deadline of December 31, 2025 by which applications must be submitted. In March, Councillor McFadden put forward a motion, that received unanimous support at Council, to remove the year-end deadline so as to not force residents to rush into restoring their basements when they might not be willing or ready. The program is now open and available indefinitely. This program will provide a rebate of 50% of the cost of materials and labour up to $3,000 when restoring your damaged property with materials and measures that will mitigate impacts of flooding in the future. A list of eligible flood-resistant materials is available with the rebate program details and application form.

Apply online here.

LIST OF LICENCED PLUMBERS TO BE EXPANDED

At a March Council, City staff was asked to review the requirements of the Stormwater Rebate Programs, and specifically in regards to the requirement for certain trades (like plumbers) to have a Mississauga Business License. Staff have further reviewed the matter and have determined that it is reasonable to amend the Business Licensing By-law to allow for certain exemptions, in this case to permit plumbers and drainage experts who have a licence in Ontario to provide services that will be eligible under the stormwater rebate programs. Residents will still be required to ensure that their contractors have the necessary certifications as may be required by the Province or other authority.

Staff will bring a report forward to a future Council meeting to seek approval on the by-law amendment. If approved, staff will then be able to revisit those rebate applications that have already been received and denied because they hired a plumber or contractor that was not licenced in Mississauga. Our office will provide an update to you on this matter once dealt with at Council and what the next steps will be for staff in re-processing previously submitted applications.

PUMPING STATION #2 ON TRACK FOR OPENING

City staff are reporting that the 2^nd pumping station is on track to become fully operational at the end of May, weather permitting. This station, located in the Smoke Tree Parkette at Black Walnut Trail and Smoke Tree Road, will automatically remove water from the Foundation Drain Collector system when it reaches a prescribed level in the sewer, creating capacity in the system to avoid surcharging during high flow rain events. The first station is located at the Cactus Gate parkette and opened in 2021. Two more stations—at Doug Leavens Boulevard and at Osprey Marsh—are funded and in various phases of development.

We are expecting another 30 to 50 mm of rain again in the next day or so. The City is preparing its flood-mitigation measures in light of the forecasted storm, including the deployment of the High Water Protocol in Lisgar. Please stay away from rivers, creeks and ponds. Stay safe and dry!!

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents – Wednesday, Feb. 12 at 10:50 am

Greetings from Councillor McFadden’s office!

This is the 19^th email our office has sent to residents added to our flood distribution list who were impacted by the summer 2024 rainstorms. In the coming weeks, we plan to phase out sending these messages directly and include any flood-related matters in Sue’s eNews. If you haven’t already done so, please ensure you are subscribed for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #19 to Flood-Impacted Residents

This update includes information about:

Two New Rebate Programs Now Available
Materials from Feb 10 Community Meeting
Processing Flood Relief Grant Applications and Sump Pump Subsidies
List of Useful Links

APPLY NOW FOR TWO NEW REBATE PROGRAMS

Two city-managed rebate programs designed to minimize the impact of basement flooding—or prevent it altogether—are now available to receive applications, as of February 12, 2025.

The Basement Flooding Prevention Rebate Program includes everything that was part of the Foundation Drain Collector Sump Pump Subsidy Program that was available to only Ward 10 residents and closed on February 3, 2025. The new program has expanded to include three additional prevention measures plus sump pump installation.

Four prevention measures are eligible:
- Sump pump installation (max rebate remains at $6,000);
- foundation drain pipe disconnection (max rebate of $1,000);
- downspout disconnection (rebate of $125 per downspout up to a maximum of $500);
- storm lateral backwater valve (max rebate of $1,500).

Each of these will have their own limit and the entire suite of measures is capped at $7,500.

Citywide
Retroactive to July 8, 2013
No end date
Renewable after 10 years
For new installations (after Feb. 11, 2025), pre-approval is required.

Apply online here.

The Flood Resilience Rebate Program will encourage residents who have been flooded to use flood-resistant materials when building back their homes. A full catalogue of eligible measures and materials is available online. The value of the one-time rebate is 50% of the invoiced cost up to $3,000. (For example, if you spent $5,000 on eligible materials, you would receive a $2,500 rebate; if you spent $6,000 or more, you would receive the maximum of $3,000). It is retroactive to July 8, 2013, and available citywide. Currently, there is a deadline to apply for this rebate of December 31, 2025.

Apply online here.

Staff have provided a summary of what are anticipated to be Frequently Asked Questions about each program and the application process in general. This has been posted to Councillor McFadden’s website here: https://www.mississaugaward10.ca/wp-content/uploads/2024/10/Flood-Resilience-and-Basement-Flooding-Prevention-Rebates_FAQ-as-of-Jan.-222.pdf

FEBRUARY 10 COMMUNITY MEETING

Presentation materials from the Ward 10 Community Flood Meeting on February 10 are available online, including a video recording of the entire session.

https://www.mississaugaward10.ca/2025/02/11/community-meeting-feb-10/

RESIDENTIAL FLOOD RELIEF GRANT OPEN

Applications remain open for the Residential Compassionate Flood Relief Grant until May 31 or until fully subscribed. Anyone in Mississauga who experienced flood damage as a result of the July 16 or August 17 storms this past summer can apply for a one-time grant of $1,000.

If you already submitted your application, the processing time is between 8 and 10 weeks on average (and also depends on how complete they are). You can check the status of your application online here, by entering your Service Request number and email address. This seven-digit numerical Service Request number should have been emailed to you following the submission of your application. If you did not receive that email or can’t find it, simply call 311 and ask them to provide it to you. Thank you for your patience as staff work through the applications.

The application form along with details on proof of eligibility are available by following this link:

https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/apply-for-a-compassionate-flood-relief-grant/

REBATE CHEQUES

The processing time for applications of subsidies and rebates is delayed due to a variety of factors. Thank you for your patience as staff work through the hundreds of applications as quickly as possible. However, if you submitted your sump pump subsidy or backwater valve rebate applications more than 4 months ago, please email our office and we can request a status update to confirm that it was received and where it is in the queue.

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions.

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

Presentation Materials from Feb. 10 Community Meeting

List of Licenced Plumbers (as of Jan. 9)

Residential Guide to Flood Prevention and Recovery

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Tuesday, Jan. 27 at 12:15 pm

Good day from Councillor McFadden’s office!

I hope your 2025 is off to a great start! Thanks once again for reporting your flooded basement to us; we’ve been working and advocating on behalf of the community for financial relief and better stormwater infrastructure. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #18 to Flood-Impacted Residents

This update includes information about:

New Rebate Programs Set to Launch
Space Available at Follow-Up Community Meeting
Processing Flood Relief Grant Applications
List of Useful Links

REPORTING OF FLOODING

To date, our office has received reports from 520 households in Ward 10 that were impacted by the flooding that occurred last summer. If you are speaking with your neighbours and come to realize that they have not reported their flooding to us, please encourage them to do so, as that will allow us to communicate with them directly and also bolsters our advocacy for much-needed stormwater investments in our community.

NEW REBATE PROGRAMS READY TO LAUNCH

Two city-managed rebate programs designed to minimize the impact of basement flooding—or prevent it altogether—will be launched on February 12, 2025.

The Basement Flooding Prevention Rebate Program will be a citywide version of the Foundation Drain Collector Sump Pump Subsidy Program that was available to only Ward 10 residents. The latter will be retired on February 3, 2025. The new program will continue to provide a $6,000 rebate for sump pump installations as well as expand with the following new features:

Three new prevention measure are being proposed: foundation drain pipe capping; downspout disconnection; storm lateral backwater valve. Each of these will have their own limit and the entire suite of measures is capped at $7,500.
Citywide
Retroactive to July 8, 2013
Renewable after 10 years

The Flood Resilience Rebate Program will encourage residents who have been flooded to use flood-resistant materials when building back their homes. A full catalogue of eligible measures and materials will be available at launch. If you’ve already had your basement restored, be sure to hold on to your applicable receipts. The value of the one-time rebate is 50% of the invoiced cost up to $3,000. It is also retroactive to July 8, 2013, and available citywide.

Note: applications for both of the programs opens on February 12, 2025.
At the appropriate time, our office will provide you with a link directly to the page on the city’s website where the information and application forms will be posted.

For now, staff have provided a summary of what are anticipated to be Frequently Asked Questions about each program and the application process in general. This has been posted to Councillor McFadden’s website here: https://www.mississaugaward10.ca/wp-content/uploads/2024/10/Flood-Resilience-and-Basement-Flooding-Prevention-Rebates_FAQ-as-of-Jan.-222.pdf

REGISTER FOR COMMUNITY MEETING ON FLOODING

There is still space to attend Councillor McFadden’s follow-up flooding meeting in person next month. It will offer another opportunity for Ward 10 residents to hear from staff, get an update on the latest developments, and ask questions. The session takes place Monday, February 10, 2025 beginning at 7 pm at the Erin Meadows Community Centre (Multipurpose Room A), 2800 Erin Centre Blvd.

This will be a hybrid meeting with in-person attendance capped at 130 persons and no limit on the number of virtual attendees (who can conveniently attend the session from home via livestream). Either way, advance registration is required. So if you would like to attend in person or virtually, please fill in the registration form available here: https://docs.google.com/forms/d/e/1FAIpQLSew-qxSYrkS2qtY1ITUGSerfSspch93Is8lbKLycHfGZyKFWQ/viewform

(Note: if you have already registered for this meeting, please do not register a second time)

RESIDENTIAL FLOOD RELIEF GRANT OPEN

If you already submitted your application, the processing time is between 8 and 10 weeks on average (and depending on how complete they are). You can check the status of your application online here, by entering your Service Request number and email address. This seven-digit numerical Service Request number should have been emailed to you following the submission of your application. If you did not receive that email or can’t find it, simply call 311 and ask them to provide it to you. Thank you for your patience as staff work through the applications.

The application form along with details on proof of eligibility are available by following this link:

https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/apply-for-a-compassionate-flood-relief-grant/

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions.

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

List of Licenced Plumbers (as of Jan. 9)

Residential Guide to Flood Prevention and Recovery

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Thursday, Jan. 9 at 11:15 am

Greetings and Happy New Year from Councillor McFadden’s office!

It’s been about a month since our last message to those who have reported flooding to our office since July 16 and we wanted to provide this update to you as we continue to prioritize the basement flooding concerns in our community. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #17 to Flood-Impacted Residents

This update includes information about:

Register Now for Follow-Up Community Meeting
Answers to Previously Raised Questions
Apply for Flood Relief Grant
Other Subsidy Programs
Waste Collection Fee Waiver
List of Useful Links

REPORTING OF FLOODING

To date, our office has received reports from 516 households in Ward 10 that were impacted by the flooding that occurred last summer. If you are speaking with your neighbours and come to realize that they have not reported their flooding to us, please encourage them to do so, as that will allow us to communicate with them directly and also bolsters our advocacy for much-needed stormwater investments in our community.

ANOTHER COMMUNITY MEETING ON FLOODING

Councillor McFadden is hosting a follow-up flooding meeting to provide another opportunity for Ward 10 residents to hear from staff, get an update on the latest developments, and ask questions, especially for those who weren’t able to attend the October 1 meeting. This session will take place Monday, February 10, 2025 beginning at 7 pm at the Erin Meadows Community Centre (Multipurpose Room A), 2800 Erin Centre Blvd.

Based on feedback from the community, this will be a hybrid meeting with in-person attendance capped at 100 persons and no limit on the number of virtual attendees (who can conveniently attend the session from home via livestream). Advance registration is required so if you would like to attend in person or virtually, please fill in the registration form available here: https://docs.google.com/forms/d/e/1FAIpQLSew-qxSYrkS2qtY1ITUGSerfSspch93Is8lbKLycHfGZyKFWQ/viewform

ANSWERS TO FAQs

City staff have provided responses to some of the many questions posed by our office and Ward 10 residents to do with basement flooding in our community.

What is the timeline for design and construction of the remaining three automated pumping stations?

PS#2 – Under construction; expected completion: May 2025

PS#3 – Construction start: early 2025; expected completion: mid 2026

PS#4 – Design and tender: late 2024; Construction start: early 2026; expected completion mid 2027

All three (over and above the one already operational) are fully funded and part of the budget / budget forecast per the timeline indicated. Furthermore, fast-tracking the schedule of the fourth pumping station will be explored with the design consultant.

Can we review the feasibility of putting out a tender to have three or four drainage contractors set up to install sump pumps at a set rate (or perhaps tiered rates, if there are variations from property to property) and the City pays them directly?

Stormwater staff met with Legal and Procurement Services staff and provided the following comments:

Having a prequalified list of contractors would not resolve the issue, because we wouldn’t be able to lock in prices, since the price of work would inevitably vary depending on the needs of the home and condition of the premises. The contract would have to be between the contractor and the homeowner, and so the City wouldn’t be in a position to monitor the work and enforce contract terms.
The better approach forward is to provide education to the public and provide meaningful engagement in that regard. Measures could include:

- Advising the public to obtain at least 3 quotes.
- Advising the public that the cost of a sump pump (parts & labour) should not exceed $6,000.
- Advising the public that contractors must be licensed plumbers in Mississauga and explaining how the public can check that the contractor is in fact licensed.
- Explaining the types of scams that are going around and how the public can avoid falling prey to them.
- Providing a set of technical specifications which homeowners can present to contractors to ensure the proper scope of work is communicated.
- Strongly encouraging that they disconnect from the FDC system when installing a sump pump.

Our office will be working with staff to develop an educational program that speaks to the bullet points above.

Has the dredging of Osprey Marsh been funded and scheduled for 2025? When is that expected to begin?

Dredging of Osprey Marsh is budgeted for November 2025. This time of year is best for both the effectiveness of the project and minimal impact on the community and environment.

Will another Environmental Assessment be conducted to determine the next best location(s) for additional pumping stations along the FDC trunk where flooding has been most prevalent?

No. The most appropriate next steps are to proceed with downspout disconnection pilot. Similarly, concurrent monitoring review (particularly for non-extreme weather events) will be informative. The recommended solution set should be given time to function as we monitor to more fully understand effectiveness.

Note: there were several more questions for which the responses were not yet available or “in process”. Once a more definitive conclusion has been achieved, a summary of those responses will be provided to you.

RESIDENTIAL FLOOD RELIEF GRANT OPEN

If you already submitted your application, the processing time is between 8 and 10 weeks on average (and depending on how complete they are). You can check the status of your application online here, by entering your Service Request number and email address. This seven-digit numerical Service Request number should have been emailed to you following the submission of your application. If you did not receive that email or can’t find it, simply call 311 and ask them to provide it to you. Some payments have now started by cheque. Thank you for your patience as staff work through the applications.

The application form along with details on proof of eligibility are available by following this link:

https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/apply-for-a-compassionate-flood-relief-grant/

OTHER SUBSIDY PROGRAMS

In addition to the Relief Grant noted above, city staff have been developing two other subsidy programs to assist flood-impacted property owners. The Flooding Prevention Subsidy Program and the Flood Resilience (Build Back Better) Rebate Program are still in development and on track to open for applications some time in February. Staff anticipate bringing reports to Council to pass the necessary bylaws for these programs and associated funds later this month. More details will be provided as they become available.

WASTE COLLECTION

Some residents are still in the process of having their basements restored. If you still have flood-damaged waste material to dispose of, please call the Region of Peel directly to schedule a curbside pick-up at no charge. The phone number is 905-791-9499.

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions.

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

List of Licenced Plumbers (as of Jan. 9)

Residential Guide to Flood Prevention and Recovery

Hoping 2025 will be better for us all. Stay safe and dry!

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Monday, Dec. 2 at 11:45 am

Greetings from Councillor McFadden’s office.

This is our 16th email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #16 to Flood-Impacted Residents

This update includes information about:

Flood Relief Grant Now Open
Provincial Disaster Funding Update
Survey on Additional Community Meeting
The November 20 Rain Event
Waste Collection of Flood Materials
List of Useful Links

RESIDENTIAL FLOOD RELIEF GRANT NOW OPEN

Apply now for the Residential Compassionate Flood Relief Grant. Anyone in Mississauga who experienced flood damage as a result of the July 16 or August 17 storms this summer, can apply for a one-time grant of $1,000. This grant is the first in a series of new or expanded flood-related relief programs being developed by the City to assist impacted homeowners with costs associated with repairing their property damages.

Please note that while the application window is open to May 31, 2025, there is a limit of funding available (3,000 properties) accepted on a first-come, first-served basis, so please do not delay in submitting your application.

The application form along with details on proof of eligibility are available by following this link:

https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/apply-for-a-compassionate-flood-relief-grant/

DISASTER FUNDING

Mississauga recently became aware that the Ontario government activated its Disaster Recovery Assistance for Ontarians (DRAO) Program for residents located with the area of Little Etobicoke Creek. Unfortunately, Ward 10 residents are not eligible to receive this funding. While an investigation and assessment was undertaken in the Lisgar community, the entirety of Ward 10 was deemed ineligible based on the findings that water entered homes via the drain system, whereas the Little Etobicoke Creek area had overland flooding that caused the property damage.

The assessments that took place in the wake of the summer storms were done solely by Ontario’s Ministry of Municipal Affairs and Housing. Several homeowners in Lisgar – and other places in the City – were interviewed and their properties inspected and only Little Etobicoke Creek was deemed eligible. We are not sure why or how the Ministry came to establish its criteria for funding, as the property damage in our area was no less significant than elsewhere. In fact, we have been advised by City staff that more homes were impacted in Ward 10 than any other ward in the City. More property damage and financial loss was experienced here than anywhere else. Why should it matter how the water entered the home?

I would invite you to reach out to your provincial representatives directly to inquire as to why Ward 10 was not included and if there are any other funding avenues available at the province to assist impacted property owners.

Paul Calandra
Minister of Municipal Affairs and Housing
Paul.Calandra@pc.ola.org
416-585-7000

Local MPPs

Lisgar — north of Britannia Road
Nina Tangri
MPP Mississauga-Streetsville
Nina.Tangri@pc.ola.org
905-569-1643

Churchill Meadows – south of Britannia Road
Sheref Sabawy
MPP Mississauga-Erin Mills
Sheref.Sabawy@pc.ola.org
905-820-8851

SURVEY ON ADDITIONAL MEETINGS

With the online posting of videos of the October 1 Community Meeting and the citywide flooding information and education session, our office sought to ascertain—through a short online survey—local residents’ preferences around the need for an additional meeting on this topic in the near future. So far, 123 responses have been received and there is a certainly a desire for more information, therefore, our team is making plans to host a community meeting within the next couple of months. Watch for more details coming soon. If you haven’t yet filled out the survey (and please don’t submit more than once), you can do so here: https://forms.gle/q38AV4eDbKfdNGRz6

NOVEMBER 20 RAIN EVENT

Our community experienced an intense rain event on Wednesday, November 20 that saw 17 mm or rain fall over a five-hour period. However, 10 of those 17mm fell within 10 minutes, causing overland flooding of roads in several areas. Thankfully, our office (nor the City’s 311) received any reports of basement flooding as a result of this storm.

In our correspondence with staff immediately following the event, we were advised that the stormwater system worked as intended, with the road capturing the water runoff from properties until it could be discharged to the underground sewers via the curbside catch basins. The street flooding was largely the result of catch basins obstructed by fallen leaves, which is common at this time of year. This is a timely opportunity to remind residents, as much as they are able, to help protect themselves and their neighbours by keeping catch basins adjacent to their property clear of debris, leaves, snow, ice, etc.

Councillor McFadden is putting in a request for an exemption to the City’s vacuum leaf collection program for the early eligibility of several streets in Lisgar that were impacted by leaves blocking catch basins during the Nov. 20 storm.

WASTE COLLECTION

Some residents are still in the process of (or just getting started) having their basements restored. If you still have flood-damaged waste material to dispose of, please call the Region of Peel directly to schedule a curbside pick-up at no charge. The phone number is 905-791-9499.

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions.

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

List of Licenced Plumbers (as of Oct. 22)

Residential Guide to Flood Prevention and Recovery

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Monday, Oct. 28 at 11:50 am

Good morning from Councillor McFadden’s office.

This is our 15th email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #15 to Flood-Impacted Residents

This update includes information about:

Oct 1 Community Meeting Video
Citywide Information Session
List of Useful Links

REPORTING FLOODING

As of 11 am on Monday, Oct. 28, we have 506 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported this to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — VIDEO

Councillor McFadden hosted a Community Meeting on October 1 with hundreds of residents in attendance, all of which experienced flooding in their basements this past summer. There were plenty of great ideas and recommendations put forward by residents at the meeting, and our office is currently reviewing these with the appropriate city and regional staff.

The video recording of the session has been posted online and is now available for viewing/review.

https://www.mississaugaward10.ca/2024/10/03/community-meeting-oct-1/

CITYWIDE FLOOD INFO SESSION

The City’s stormwater management team is hosting a Citywide Basement Flooding Information and Education Session on Wednesday, November 13, 2024 at the Living Arts Centre, 4141 Living Arts Drive. The session is expected to begin at 6:30 and end at 9 pm.

Event: Public Information Session – Extreme Rainfall and Flooding 2024
Location: Living Arts Centre
Date and Time: Wednesday November 13, 6:30-9:00 p.m.

The information session will include opening remarks from Mayor Parrish and an informative presentation by City staff.

In addition, the City has arranged to have community partners attend with tables and booths to answer resident questions and provide solutions around preparation and management of future floods. Partners planning to attend include, but are not limited to: The Insurance Bureau of Canada, The Region of Peel, Conservation Authorities and many others including our internal teams. A recording of the formal presentations will also be made available through mississauga.ca following the presentation for those who are unable to attend the in-person session.

You do NOT need to pre-register for this session nor do you need a ticket for admission.

USEFUL LINKS

The list below is repeated from previous messages and with quick access to pages and links that have been the subject of frequently asked questions. The list of licenced plumbers has been updated to reflect any changes up to October 22.

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

List of Licenced Plumbers (as of Oct. 22)

Residential Guide to Flood Prevention and Recovery

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Friday, Oct. 18 at 9:05 am

Good morning from Councillor McFadden’s office.

It’s now been 3 months since the worst rainstorm to hit Ward 10 left significant damage in its wake to hundreds of properties. Most of us are still dealing with insurance, plumbing contractors and/or renovation companies to get our basements restored. It’s been a long and costly journey. This week, we’ve also surpassed the “500 homes” milestone in terms of those who have reported basement flooding just in Ward 10. There are undoubtedly still more out there we don’t know about.

Our office has been hard at work to support impacted residents, approve programs and grants to offer some financial relief and, most importantly, work with staff to make and plan for effective investments to improve the overall flood resiliency of public and private infrastructure in our community.

This is our 14th email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #14 to Flood-Impacted Residents

This update includes information about:

Oct 1 Community Meeting Resources
New Backwater Valve Application Form
Citywide Education Session
List of Useful Links

REPORTING FLOODING

As of 9 am on Friday, Oct. 18, we have 501 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported this to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — RESOURCES

There were also a few resources and tips that were mentioned and I am providing links to these here:

Residential Guide to Flood Prevention and Recovery
Toronto Flood Protection Video Series with Bill Shae (*note: the subsidy mentioned at the end of this video is for Toronto residents; Mississauga’s sump pump subsidy is higher)
E-mail address for Lisgar Residents Association – if you have a recommendation for a good, trustworthy plumbing and drainage contractor or renovation company, let the LRA know and they can publicize it through their digital channels

The slide decks for the Councillor’s Opening Remarks, the City of Mississauga presentation and the Region of Peel presentation are all posted online and available for viewing here. The video recording of the session is ready to go, however, we are working with city staff to determine where it should be ‘housed’ online, as the file is too big to post on the Councillor’s website. Once it’s online, a link will be added to the same page with the slide decks.

BACKWATER VALVE REBATE PROGRAM

The Region’s Sanitary Backwater Valve Rebate Program was revised in August as a result of Councillor McFadden’s successful motion to increase the rebate amount and renew eligibility after 10 years to account for life cycle replacement. Staff are working to update the Region’s website with the new information. Some of you have already had a backwater valve installed and applied for the rebate under the previous program. We are working with staff to simplify the process so that you will automatically be in queue to receive any additional rebate owing under the new program, up to $1,500; that is, we don’t want you to have to apply again. The Region is estimating 6 to 8 weeks to re-process the original applications and issue the subsequent rebate cheques.

SAVE THE DATE – CITYWIDE SESSION

A new date has been confirmed for the Citywide Basement Flooding Information and Education Session. Please ‘save the date’ if you are interested in attending: Wednesday, November 13, 2024 at the Living Arts Centre, 4141 Living Arts Drive. Start time and more details to come.

USEFUL LINKS

Summary of Flood Prevention Rebate Programs

Presentation Materials from Oct. 1 Community Meeting

List of Licenced Plumbers (as of Oct. 2)

Residential Guide to Flood Prevention and Recovery

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Thursday, Oct. 3 at 3:50 pm

Good afternoon from Councillor McFadden’s office.

This is our 13th email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #13 to Flood-Impacted Residents

This update includes information about:

Oct 1 Community Meeting Recap and Action Plan
A Summary of the Subsidies and Grants
Call for Focus Group Participants
Updated List of Licenced Plumbers

REPORTING FLOODING

As of 3 pm on Thursday, Oct. 3, we have 491 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported this to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — RECAP AND ACTION PLAN

Councillor McFadden hosted a Community Meeting on October 1 with hundreds of residents in attendance, all of which experienced flooding in their basements this past summer. Together with the Councillor, I want to express our deep appreciation for the manner in which everyone conducted themselves under emotional circumstances, and for your patience as we dealt with untold technical issues. The Question and Answer segment was particularly beneficial as you were given opportunity to put forth your questions, observations and suggestions. Your first-hand experience and perspectives are invaluable in the ultimate quest to mitigate these kinds of damages in the future. Your tough questions are important for us to hear and consider. Your frustration is crucial in demonstrating the dire situation in which we find ourselves. Thank you.

The slide decks for the Councillor’s Opening Remarks and the City of Mississauga presentation are posted online and available for viewing here. As soon as we receive the deck from the Region of Peel, it will be added to the same page. Similarly, once the video recording is ready for posting, a link will be added to this same page for public viewing.

We’ve taken note of a number of action items coming out of Tuesday’s meeting. Some of these include (but by no means is this an exhaustive list):

Establishing the terms and conditions around the Build Back Better Flood Resilience Rebate Program
Expediting design and construction the remaining Pumping Stations
Reviewing the responsibility and accountability for proper operation of catch basins on private property
Strengthening the process for licencing of plumbers/drain contractors
Investigating what the City or Province can do to address price gouging from contactors
Investigating opportunities for government to coordinate with insurance industry on regulation and policy
Reviewing past and future applications for flood prevention funding from upper levels of government
Simplifying the application process for the Sanitary Backwater Valve Rebate Program
Investigating the feasibility of issuing a tender for a subset of qualified contractors to install flood prevention devices at a reduced rate

SUMMARY OF FLOOD SUBSIDY, REBATE AND GRANT PROGRAMS

In September, Council approved a series of financial incentive and grant programs for those who were or could be impacted by flooding in their basement. Changes to existing programs and establishing terms and conditions around new programs is still underway.

For new programs, applications are not yet open. You will be advised when you can apply.

For revisions to current programs, applications can still be submitted under the existing conditions and any additional financial rebate you may be entitled to under the revised plan will still be applicable, retroactive to July 16. So there’s no need to wait to apply (but you may receive two payments instead of one).

In any case, keep your invoices and receipts for any flood prevention expenses you incur.

We have received a lot of inquiries about details related to these flood prevention programs. Please click on the webpage we’ve created for more information about these subsidies and grants. We will update it as needed and let you know.
https://www.mississaugaward10.ca/2024/10/02/flood-prevention-rebates/

CALL FOR ‘FOCUS GROUP’ PARTICIPANTS

Our office is looking for interested residents to participate in a focus group to provide input into the eligibility criteria for the Build Back Better rebate program. The scope of this initiative will remain narrowly focused on this one rebate program. This group will meet once (perhaps twice) in a virtual setting in the month of October, likely on a Wednesday evening for 1 to 1.5 hours. Those with some level of expertise in home building/renovation or drainage engineering are especially encouraged to apply. If you are interested, please apply to express your interest no later than noon tomorrow, Friday, October 4 by filling out the form here: https://forms.gle/VMRYy8EEA1HChkG27

UPDATED LIST OF LICENCED PLUMBERS

Our office received and is making available to you the updated list of plumbers/drain contractors who are licenced to operate in Mississauga. Being licenced is a requirement under the Sump Pump subsidy program in order for residents to be eligible for the $6,000 rebate.

You can find it posted online here:
https://www.mississaugaward10.ca/wp-content/uploads/2024/10/Plumbing-Drain-Contractors-Contact-Info-oct2.pdf

Lots of work to do, and we are doing it. Thanks for your support!

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Slide Decks from Oct. 1 Community Meeting

Please find below the slide decks that were presented at the Community Meeting on October 1, hosted by Councillor McFadden. The video recording is still being edited and will be posted to the City’s website when ready, with a link to that page from here.

Councillor Sue McFadden’s Opening Remarks: Slide Presentation

City of Mississauga Transportation & Works: Slide Presentation

Region of Peel Water & Waste Water: Slide Presentation

Councillor Email to Impacted Residents — Thursday, Sept. 26 at 1:55 pm

Greetings from Councillor McFadden’s office.

This is our 12th email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #12 to Flood-Impacted Residents

This update includes information about:

Community Meeting – October 1
Council Approves Relief Grant and Programs
Citywide Flood Information Meeting – Postponed

REPORTING FLOODING

As of 1 pm on Thursday, Sept. 26, we have 477 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported this to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — REGISTRATION IS FULL

Councillor McFadden is hosting a Community Meeting on October 1 regarding the flooding that took place in Ward 10 this summer with presentations from City staff and an opportunity to learn about the City’s stormwater system, past, current and future investments, details around the unique sewer system we have in Ward 10, and a chance to ask questions of staff and elected officials.

We have reached full capacity for this community meeting and have suspended the online advanced registration form. Priority was given to Ward 10 residents who experienced flooding on July 16. For those who registered, a confirmation of your registration along with details about the meeting will be sent to you on Friday afternoon, September 27. Others who had registered to attend but now can’t due to space limitations will also receive an email on Friday afternoon advising of the situation.

If your plans change and you have registered but are no longer able to attend, please email us at sue.mcfadden@mississauga.ca to let us know so we can offer your spot to someone else.

We plan to record the session to post online afterward for those not able to attend in person.

COUNCIL APPROVES FLOOD PROGRAMS

Yesterday (Sept. 25), Mississauga Council received and approved several recommendations coming out of a staff report related to this summer’s flooding events. The first is a Residential Compassionate Flood Relief Grant valued at up to $1,000 for residential property owners who were flooded on either July 16 and August 17. Staff need to work out the details, terms and conditions of the program and establish an application process. It is anticipated the program will be operational by December 1. We will advise you when the program is ready to receive applications.

The second financial relief program approved by Council is a Basement Flooding Prevention Rebate Program. This program expands the existing Sump Pump Subsidy citywide, previously only available to Ward 10 residents connected to the Foundation Drain Collector system. It also now includes coverage for expenses related to the disconnection of downspouts and capping of underground sewer connection. The value has increased to $6,800 from $6,000. It will be renewable after 10 years to account for lifecycle replacement. The other details, terms and conditions of this program will be reviewed over the next several months with applications opening up in late February 2025.

A third financial relief program was proposed by Councillor McFadden and approved unanimously by Council yesterday. What we’re informally calling the “Build Back Better” Flood Resilience Rebate, this program seeks to incentivize property owners to use water-resistant materials and flood prevention measures when building back after a flood. The rebate will cover 50% of invoiced costs up to a maximum of $3,000. Our office will be working closely with staff to develop the terms and conditions to meet the intent of the program and we hope to align it with the timing and roll-out of the Basement Flooding Prevention Rebate Program. For now, if you’re planning to use flood resistant materials (such as ceramic flooring instead of laminate for example) when restoring your basement, hold on to your receipts/invoices, as you may be eligible for a rebate from the City.

The City has issued a Media Release outlining several of the actions taken by Council at yesterday’s meeting. A section in the middle of the release specifically references a half dozen or so projects that are either new or have been accelerated. Key projects in Ward 10 – such as the design and construction of three additional permanent pump stations – are not named in this list because they are already funded and in process. Another Ward 10 project that will be relaunched in 2025 is the downspout disconnection program that was piloted in the Black Walnut Trail area in 2023.

Council also approved funding for increased inspection and cleaning of stormwater infrastructure across the City.

CITYWIDE MEETING — POSTPONED

In our last update, we asked you to “Save the Date” for the City’s Public Information and Education Session on flooding in response to the summer rain events. Please be advised that the date originally selected for this session (October 2) is no longer possible, and a future date has not yet been confirmed. We will let you know of the new date once the session has been rescheduled. Apologies for any inconvenience this causes.

We’re looking forward to seeing many of you at the Community Meeting next Tuesday for what we trust will be a helpful, hopeful and informative gathering.

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Wednesday, Sept. 18 at 4:55 pm

Greetings from Councillor McFadden’s office.

This is our 11th email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #11 to Flood-Impacted Residents

This update includes information about:

Community Meeting Registration
Citywide Flood Information Meeting – Save the Date
Motions to Councils

REPORTING FLOODING

As of 4 pm on Wednesday, Sept. 18, we have 474 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported their situation to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — REGISTER IN ADVANCE

Councillor McFadden is hosting a Community Meeting regarding the flooding that took place in Ward 10 this summer with presentations from City staff and an opportunity to learn about the City’s stormwater system, past, current and future investments, details around the unique sewer system we have in Ward 10, and a chance to ask questions of staff and elected officials.

Tuesday, October 1, 2024 – 7 pm to 9:30 pm (doors open at 6:30 pm)

St. Simon Stock Catholic Elementary School, 6440 Lisgar Drive

Please register in advance soon!

We have almost reached full capacity for this community meeting. If you haven’t already done so, please register today if you plan to attend the session on October 1 by filling out the form linked below. Please do NOT register again if you’ve already done so. A confirmation of your registration will be sent to you on Friday afternoon, September 27.

Priority is being given to Ward 10 residents who experienced flooding on July 16 but even some who were flooded might not be able to attend due to limited space. We simply cannot exceed the capacity of the gymnasium we are renting so we may need to close off the form in the next day or so as we monitor registrations.

We have set a limit of two persons per household in order to make the meeting available to as many people as possible, and we may need to be firm that only those who have registered in advance be admitted. Thanks for your understanding.

We have a “stand by queue” for residents who want to attend and were not flooded, and they will be sent a confirmation of their registration five days in advance should space allow.

If your plans change and you have registered but are no longer able to attend, please email us at sue.mcfadden@mississauga.ca to let us know so we can offer your seat to someone else.

We plan to record the session to post online afterward for those not able to attend in person.

>> REGISTER HERE: https://forms.gle/dekrWkPCy4as9V4K7

(Again, please only register once.)

CITYWIDE MEETING — SAVE THE DATE

Our office has become aware of the date when the City is hosting its own Public Information and Education Session on flood prevention, including details related to the rain events of this past summer. Save the date: Wednesday, October 2, in the evening, at the Living Arts Centre, 4141 Living Arts Centre Drive in downtown Mississauga. More details to come.

MOTIONS TO COUNCILS

Last Thursday, Councillor McFadden brought forward a motion at Peel Region Council to increase the Sanitary Backwater Valve Rebate offered by the Region and it passed unanimously. The new rebate is 60% of the cost of installation up to $1,500, retroactive to July 16, 2024. So, if your cost to install this device is $2,500 or higher, you will be eligible for the full $1,500 rebate, instead of just $700 previously.

Councillor McFadden is also bringing another motion to Mississauga Council next Wednesday related to financial impacts of flooding on residential properties. That motion is linked here.

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents — Tuesday, Sept. 10 at 1:50 pm

Hello from Councillor McFadden’s office.

What follows is our tenth email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #10 to Flood-Impacted Residents

This update includes information about:

Community Meeting Registration
Waste Collection
Motion to Peel Region Council

REPORTING FLOODING

As of noon on Tuesday, Sept. 10, we have 457 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported their situation to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — REGISTER IN ADVANCE

Councillor McFadden is hosting a Community Meeting regarding the flooding events of this summer with presentations from City staff and an opportunity to learn about the City’s stormwater system, past, current and future investments, details around the unique sewer system we have in Ward 10, and a chance to ask questions.

Tuesday, October 1, 2024 – 7 pm to 9:30 pm (doors open at 6:30 pm)
St. Simon Stock Catholic Elementary School, 6440 Lisgar Drive

Please register in advance no later than noon on Friday, September 27.
Due to limited space at the venue and the potential interest in attending this event, we are asking you to register in advance to confirm your spot by filling out the form linked below. Priority will be given to those Ward 10 residents who experienced flooding on July 16. We would like to set a limit of two persons per household. A waiting list will be created for residents who were not flooded but still have an interest in the subject matter. They will be sent a confirmation of their registration five days in advance should space allow. [Note: we plan to record the session to post online afterward for those not able to attend in person.]
>> REGISTER HERE: https://forms.gle/dekrWkPCy4as9V4K7

WASTE COLLECTION

Peel Region continues to make available a complimentary pick up of flood-related waste from impacted properties. Please note that you must call in advance to receive this special service. To schedule your collection in advance, call the Peel Region Customer Contact Centre at 905-791-9499.

MOTION TO INCREASE REBATE

Councillor McFadden is bringing forward a motion at Peel Region Council on Thursday to increase the Sanitary Backwater Valve Rebate offered by the Region to eligible residents who install this flood mitigation device in their basement. The motion would increase the rebate from $700 to up to $1,500, retroactive to July 16, 2024. The full motion can be found under Item 20.4 on Thursday’s Agenda here. You may also find of interest on the same agenda under 15.1 the Region’s report and response to the July 16 weather event.

Councillor McFadden is also preparing a motion for Mississauga Council to consider at its Sept. 25 meeting related to financial impacts of flooding on residential properties. More to come on that soon.

Stay safe, stay well.
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents — Monday, Aug. 26 at 2:20 pm

Hello from Councillor McFadden’s office.

What follows is our ninth email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #9 to Flood-Impacted Residents

This update includes information about:

Community Meeting
Waste Collection
Catch Basin Clean-out

REPORTING FLOODING

As of noon on Monday, Aug. 26, we have 451 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported their situation to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

COMMUNITY MEETING — SAVE THE DATE

Councillor McFadden will be hosting a Community Meeting regarding the flooding events of this summer with presentations from City staff and an opportunity to learn about the City’s stormwater system, past, current and future investments, details around the unique sewer system we have in Ward 10, and a chance to ask questions. Please save the date for now — with more details to come in a future meeting.

Tuesday, October 1, 2024 – 7 pm to 9:30 pm (doors open at 6:30 pm)

St. Simon Stock Catholic Elementary School, 6440 Lisgar Drive

WASTE COLLECTION

CATCH BASIN CLEAN-OUT

We’ve had a number of residents write in to indicate the catch basin on their street near their property might have a blockage. It would be advantageous for those living nearest to the catch basins to clean the debris off of the top of the grate on a regular basis as part of their routine property maintenance, just because there isn’t enough city resources available to attend to the tens of thousands of these across the city. Check with your neighbours to see if someone might willingly take on this role.

To address potential blockages down the drain below the grate, residents are asked to call 311 and request an inspection by staff. Please be as specific as you can with the location – as in, give the address of the property immediately adjacent to the catch basin in question. Also, kindly note that water pooling on the street because of a deluge of rain does not necessarily mean there is a blockage. To maximize efficiency of staff resources, please do your best to take a look down the catch basin first to confirm that you see a blockage before calling in for an inspection. Thank you!

By working together, we can all take an active and important role in protecting our properties and neighbourhoods.

Best regards,
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents — Monday, Aug. 19 at 6:45 pm

Hello from Councillor McFadden’s office.

It’s been another stressful, rain-filled couple of days this past weekend for many property owners in our community and beyond. If you’ve spent any time on social media, you’ve undoubtedly seen the flooded streets in the Cooksville area (Dundas, Queen Frederica) or the shoppers wading through the check-outs at Costco Heartland (Mavis and Britannia) or the cars floating on Hwy 410 north heading into Brampton. At my own home here in Lisgar, we could see water topping the gravel around our back water valve pit after the rains on both Saturday and Sunday, but our sump pump was not activated and we did not get any more water inside the house, thankfully. Unfortunately, the Ward 10 office did get reports that some of you did experience a second round of flooding in the span of a month, with water coming up through your drain into your basement again. How devastating!

What follows is our eighth email update sent directly to those who have reported flooding to our office since July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #8 to Flood-Impacted Residents

This update includes information about:

Community Meeting
Flooding History in Lisgar
Waste Collection
City’s Media Release

REPORTING FLOODING

As of 3:30 pm Monday, Aug. 19, we have 441 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported their situation to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here. Please note, if you were flooded again this past weekend, feel free to let us know and we’ll make a note of that on our original list. [In order to manage the amount of incoming email, there’s no need to tell us you were NOT flooded again; thanks.]

COMMUNITY MEETING

Details are being finalized for a Community Meeting regarding the flooding events of this summer with presentations from City staff and an opportunity to learn about the City’s stormwater system, past, current and future investments, details around the unique sewer system we have in Ward 10, and a chance to ask questions. More details will be publicized once a date is confirmed.

FLOODING HISTORY IN LISGAR

Water infiltration in basements particularly in close proximity to the Sixteen Mile Creek and Osprey Marsh has been an ongoing issue for close to 20 years in the Lisgar community. Councillor McFadden has posted many updates on the Lisgar Flooding situation to her website, and there are also several reports and presentation posted to the City’s website on this topic over the years.

The primary cause has typically been attributed to capacity in the Foundation Drain Collector (FDC) resulting in a surcharging of the sewers during significant rain or snowmelt events. While the latest storms in the area this summer have been seen a greater volume and rate of rain than previous events and the flooding impact has been more widespread, a review and investigation is taking place now to assess what contributing factors may have compounded the impact of flooding in Ward 10 compared to other parts of the city and region who got a similar amount and rate of rainfall.

WASTE COLLECTION

CITY’S NEWS RELEASE

I’m providing a link to the City’s latest Media Release here following this weekend’s storms. It gives a broad synopsis of the City’s stormwater system and recent investments. You may find some of the information toward the bottom helpful around flood prevention and insurance resources. There’s also a request to report your flooding to 311 in order to justify the City’s “ask” for the provincial government to unlock its disaster recovery fund. Feel free to do that is you want to, but please note that you’ve already reported to our office and we have shared the aggregate number of impacted residents with staff to provide them the data they need for their request. Should the DRAO program be activated, we will immediately let you know along with any details around what assistance might be available and how to get it.

QUICK LINKS

Sump Pump Subsidy with the City: https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/foundation-drain-collector-sump-pump-subsidy/

Backwater Valve Subsidy with the Region: https://www.peelregion.ca/wastewater/backwater-valve-rebate.asp

Questionnaire on Flooding Experience (if you haven’t submitted one yet): https://forms.gle/F5SRG8NnHPifQuyt9

A number of you have asked what the City is doing to ensure this kind of flooding “never happens again.” Sadly, there is nothing that can be done to guarantee complete flood prevention in the future. As natural disasters become more frequent and more intense, we can only predict that more, and not less, of these kinds of storms will occur. What the City can do – and is doing – is investing in infrastructure that will mitigate the impacts of these storms to both person and property. And Councillor McFadden is on the front lines advocating for those investments locally, where flooding has been and continues to be of significant concern to residents. And what you as a private property owner can do is similar: invest in measures to mitigate the impact of flooding on your property. A sump pump and a back water valve could be very helpful in minimizing damage even though these, too, cannot completely guarantee your home won’t be flooded against every storm.

Best regards,
David Raakman
Executive Assistant, Mississauga Ward 10
On behalf of Councillor Sue McFadden

Councillor Email to Impacted Residents — Wednesday, Aug. 14 at 4:55 pm

Hello from Councillor McFadden’s Ward 10 Office.

What follows is our seventh email update sent directly to those who have reported flooding to our office since Tuesday, July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #7 to Flood-Impacted Residents

This update includes information about:

Waste Collection
On Street Parking Extension
Back Water Valve Application Details
Questionnaire

REPORTING FLOODING

As of 2:30 pm Wednesday, Aug. 14, we have 427 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours who were flooded and become aware that they haven’t reported their situation to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

WASTE COLLECTION

Peel Region’s contractor has crews available to pick up flood-related waste from impacted properties again this week. Please note that, for flood-related waste collection, you must be on Peel’s list in order to receive this special service. To get on the list, schedule your collection in advance by calling the Peel Region Customer Contact Centre at 905-791-9499. My understanding now is they will call you back to set a specific day for collection. There will likely be more opportunities for curbside collection as needed. Just call the number above to make arrangements when you are ready to have your waste picked up.

ON STREET PARKING EXTENSION

If you have a waste bin in your driveway or contents in your garage such that you do not have space to park your vehicles as a result of a flooded basement, you can apply for a one-month on-street parking permit. Normally there is a charge for this, but it is being waived for flood-impacted households. To apply for the first time, call 311 to request approval for a one-month on-street parking permit. Be sure to indicate that you were impacted by the July 16 flood to have the fee waived and to expedite the request. For more information visit: https://www.mississauga.ca/services-and-programs/transportation-and-streets/parking/extended-paid-parking-permits/

If one month isn’t long enough, you can request an extension at least three days before the existing one-month permit runs out to avoid going through the entire approval process again. Following are the details from the City’s Parking Control office for extensions only:

Residents requiring permit extensions for renovations due to flooding can request them from Parking Enforcement by emailing enforcement.parking@mississauga.ca. Requests should include the resident’s name, municipal address, active permit number, reason for the extension, and the new end date.
Requests must be submitted at least three (3) business days before the permit expiry date to allow for processing time. Please note that if the permit has expired, the end date cannot be changed, and a new permit will be required.

BACK WATER VALVE DETAILS

Several residents interested in getting a back water valve installed in their basement wrote to us with questions about the process. A permit from the City of Mississauga is required in order to have the device properly constructed in according with the Ontario Building Code and to be eligible for the Region of Peel’s $700 rebate.

The Mississauga building permit application process begins here: https://www.mississauga.ca/services-and-programs/building-and-renovating/building-permits/building-permit-application-process/ It is admittedly complex and we are working with staff to streamline the process for backwater valve permits.

There is a fee associated with this building permit for a backwater valve. Councillor McFadden is considering a motion for Council to waive this fee for flood-impacted residents and that it would be retroactive to July 16, 2024 to capture anyone who may have already paid it (or will have paid it before any change might come into effect). The Councillor is also considering a motion to increase the amount of the backwater valve rebate (again, retroactive to July 16). More to come on that once Council meetings reconvene in September.

There are several eligibility criteria to meet in order to be approved for the Region’s subsidy, including but not limited to the property having suffered flooding as a result of a rainfall event, having not received a previous rebate under this program, having a building permit and sign off from a municipal building inspector, and providing an “experience letter” from your insurance company. However, if you were flooded but did not submit a claim to your insurance (or even if you were not flooded) and therefore do not have the supporting evidence required under the rebate program, you could still be eligible for the subsidy from the Region if you wanted to install a back water valve. In any case, please call the number 905-791-7800 x4409 on the application form to speak to a customer service representative directly before you pay to have the work done.

As an aside, a building permit is NOT required for the installation of a sump pump. It is optional. If you wanted an inspection by a city official to ensure the installation is done properly, you have the option to apply for a building permit at a nominal fee and that would trigger an inspection of the work following installation. Use the same link above for the City’s building application permit process.

QUESTIONNAIRE

In our last update, we provided a link to a questionnaire that will enable us to gather important data about the July 16 storm to better understand the storm’s impact, and for future advocacy. So far we’ve received 316 responses. Thanks for taking the time to fill this out; if you haven’t yet – there’s still time to do so.

Access the questionnaire here:

https://forms.gle/F5SRG8NnHPifQuyt9

Our office continues to communicate with City staff regarding specific areas of concern related to the operation of the stormwater system during and following the July 16 weather event. They are gathering data, reviewing the concerns we have brought forward and developing an action plan over the course of the next several weeks in preparation for a city-wide education session as well as a local Ward 10 community meeting next month.

Best regards,

David Raakman
Executive Assistant to
Councillor Sue McFadden
Mississauga Ward 10

Councillor Email to Impacted Residents — Tuesday, Aug. 6 at 1:55 pm

Greetings from Councillor McFadden’s office.

Below is our sixth email update sent directly to those who have reported flooding to our office since Tuesday, July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #6 to Flood-Impacted Residents

This update includes information about:

Waste Collection
Questionnaire

REPORTING FLOODING

As of 1:30 pm Tuesday, Aug. 6, we have 394 property owners in Ward 10 reporting flooding from the July 16 storm. We recognize there still more out there who haven’t reached out to us yet. If you are speaking with your neighbours and become aware that they haven’t reported their flooding to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

WASTE COLLECTION

Peel Region’s contractor has crews available to pick up flood-related waste from impacted properties again on Saturday, August 10. [The one-day delay this week is due to the Civic holiday on Monday and general waste collection being a day later for all households.]

Please note that, for flood-related waste collection, you must be on Peel’s list in order to receive this special service. To get on the list, schedule your collection in advance by calling the Peel Region Customer Contact Centre at 905-791-9499. There is more waste than there are resources to collect it. Any waste not collected this week will be picked up at the end of the following week. Leave your waste at the curb.

There will likely be more pick-up dates after this one for those who still have to remove their waste from their homes or have a subsequent phase of clean-up still coming. They will typically occur on Fridays in August. Please call the number in bold above to schedule your pick-up a few days in advance.

QUESTIONNAIRE

Our team has prepared a short questionnaire asking about details to do specifically with your experience of flooding during and following the July 16 rainstorm. By collecting this data, we can demonstrate the need to prioritize additional stormwater infrastructure investments in and around Ward 10 to better protect public and private properties and the well-being and quality of life for our entire community. It will also serve to inform what investments would be most effective to mitigate potential future flooding in our geographic area.

It should take only 5 to 10 minutes to complete the survey and your personal contact information will remain strictly confidential. Thank you for taking the time to provide this important feedback.

Access the questionnaire here:

https://forms.gle/F5SRG8NnHPifQuyt9

QUICK LINKS

File A Claim with the City: http://www.mississauga.ca/portal/residents/fileaclaim

File A Claim with the Region: https://peelregion.ca/services/your-peel/damage-claim/

Sump Pump Subsidy with the City: https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/foundation-drain-collector-sump-pump-subsidy/

Backwater Valve Subsidy with the Region: https://www.peelregion.ca/wastewater/backwater-valve-rebate.asp

All the best as you continue to work through the clean-up from this natural disaster and as we look ahead to longer-term solutions for the community.

On behalf of Councillor McFadden,
David Raakman
EA, Ward 10

Councillor Email to Impacted Residents — Wednesday, July 31 at 1:05 pm

Hello from Councillor McFadden’s office.

Below is our fifth email update sent directly to those who have reported flooding to our office since Tuesday, July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #5 to Flood-Impacted Residents

This update includes information about:

Council Meeting / Motion
Community Meeting
Waste Collection
Licenced Plumbers
Sump Pumps and Backwater Valves

REPORTING FLOODING

As of 12:30 pm Wednesday, July 31, we have 379 property owners in Ward 10 reporting flooding from the July 16 storm. We recognize there are more out there who haven’t reached out to us yet. If you are speaking with your neighbours and become aware that they haven’t reported their flooding to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why we’re collecting this data, please Read more here.

WEDNESDAY’S COUNCIL MEETING

Councillor McFadden spoke at today’s (July 31) Council meeting about the impact of the July 16 natural disaster that affected hundreds of Ward 10 residents. She asked staff for an update on a request for emergency funding from upper levels of government; she gave notice that she intends to present a motion to establish a grant for to eligible property owners to assist with flood-related expenses; and expressed her appreciation to staff – emergency first responders during the storm, those who provided additional services in the days and weeks following, as well as those who manage the investments into the City’s stormwater system.

Councillor McFadden also was the seconder to Councillor Fonseca’s motion today (Flood Mitigation Motion) regarding action to be taken by the City in the aftermath of the July 16 storm. It passed unanimously.

COMMUNITY MEETING

Councillor McFadden is making plans to host a community meeting bringing together key staff and stakeholders with Ward 10 residents to share information about the July 16 flood event and its local impact, to provide some early analysis, to answer questions and to discuss stormwater infrastructure investments in our ward. We are aiming for this meeting to be held in September or early October, giving time for staff to assess and evaluate the current situation and address many of the items we have already brought forward to them. Watch for more details as they are confirmed.

WASTE COLLECTION

Peel Region’s contractor has crews available to pick up flood-related waste from impacted properties again on Friday, August 2. Please note that they do not go street by street to pick up waste; you must be on their list in order to receive this special service. To get on the list, schedule your collection in advance by calling the Peel Region Customer Contact Centre at 905-791-9499.

Sadly, there is more waste than there are resources to collect it. Because the contractor is only available on Fridays (normally a day off, as they typically work four 10-hour shifts per week), any waste not collected will be picked up at the end of the following week. Leave your waste at the curb. Also, be aware that they can’t simply pick up flood waste with regular garbage collection because they use different trucks/equipment for each.

There will likely be another pick-up date after this one for those who still have to remove their waste from their homes or have a subsequent phase of clean-up still coming. Watch for more updates on this next week.

Always make sure you have checked with your insurance first before scheduling the waste pick up to ensure whatever contents you are throwing out have been identified and counted toward your loss.

LICENCED PLUMBERS

Several residents have been asking for recommendations for plumbers who are licenced by the City of Mississauga (a requirement for the subsidy) to call for a quote for installation of a sump pump and/or backwater valve. While the Councillor cannot recommend any individual or company, we are able to supply the entire list of licenced plumbers (attached here) so you can choose from one of them. Note that this list is current as of July 24, 2024; if your work is not scheduled imminently, you’ll want to confirm with them or the City that they are still licenced in Mississauga.

FLOOD MITIGATION DEVICES

Many residents are interested in mitigating basement flooding for potential future storm events by installing one or more flood prevention devices. Of course, nothing is 100% fool proof – as those of you with these devices who were still flooded can attest – but they do minimize the damage for significant storm events like the one we experienced on July 16. The two most popular devices for installation in residential properties are the sump pump and the backwater valve. How do these work? And what is involved in installation? I have sourced a couple of YouTube videos that may be of interest to you. Please note that we are not endorsing any products or companies here, nor are we encouraging anyone to do this work themselves. These videos are simply meant to give residents an idea what to expect when the professional you hire comes in to do this work.

Sump Pump: https://www.youtube.com/watch?v=5nBqjqCLbj0

Backwater Valve: https://www.youtube.com/watch?v=cGGoRb4kBX4

A few of you have asked for the two subsidies to be combined into one subsidy for both products. This isn’t possible because the Sump Pump addresses stormwater related issues (the City) and a Backwater Valve is attached to the sanitary sewer to prevent sewage back-ups, and is under the purview of the Region of Peel.

A permit is optional to have a sump pump installed in your home here in Mississauga. If you wish to obtain a permit, you can do so through City Hall; start by calling 311. The cost is $160 (eligible for coverage under the subsidy if within the $6,000 maximum). The benefit of doing so is that a city building inspector will visit your home for an inspection to ensure proper installation.

QUICK LINKS

File A Claim with the City: http://www.mississauga.ca/portal/residents/fileaclaim

File A Claim with the Region: https://peelregion.ca/services/your-peel/damage-claim/

Sump Pump Subsidy with the City: https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/foundation-drain-collector-sump-pump-subsidy/

Backwater Valve Subsidy with the Region: https://www.peelregion.ca/wastewater/backwater-valve-rebate.asp

With how busy and overwhelmed the local insurance and restoration industries are as a result of thousands of claims all at once, some of you are still waiting for your insurance estimate and/or the removal of your damaged contents, flooring, drywall, etc. I’m in that situation too and can empathize with you that these 2+ weeks feels like an eternity. I was blessed to have a group of teenagers drop in one day to help me remove my flooring so at least the basement doesn’t smell as bad anymore. Hang in there. By and large, adjustors and estimators are doing the best they can under great pressure and certainly appreciate your patience and understanding especially recognizing these are such frustrating and stressful circumstances. If you feel your health is at risk because of mould or other air quality concerns, feel free to reach out to your family doctor or a Public Health professional at Peel Health to discuss your concerns and any action deemed appropriate.

All the best as we continue to weather the effects of this storm.

On behalf of Councillor McFadden,
David Raakman
EA, Ward 10

Councillor Email to Impacted Residents — Friday, July 26 at 11:50 am

Hello from Councillor McFadden’s office.

Below is our fourth email update sent directly to those who have reported flooding to our office since Tuesday, July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #4 to Flood-Impacted Residents

This update includes information about:

Waste Collection
Filing A Claim
Motion for Council’s Consideration
Meeting with Staff

REPORTING FLOODING

As of 9:30 am Friday, July 26, we have 306 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours and become aware that they haven’t reported their flooding to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. If you or they are wondering why, please Read more here.

WASTE COLLECTION

Peel Region’s contractor Emterra is out in our community today picking up flood-related waste from impacted properties. There will be another scheduled pick-up after this one for those who still have to remove their waste from their homes or have a second phase of clean-up still coming. It likely won’t be until next week Friday at the earliest. Watch for more updates on this next week.

FILING A CLAIM

There’s been a lot of misinformation flying around on social media about urgently filing a claim with the City of Mississauga for damages. This has been exacerbated by communications from elected officials from other levels of government who have no jurisdiction in this area. This is unfortunate and I hope to set the record straight. There is no 10-day deadline by which a property owner must file a claim for flood-related damage or loss. Claims can be filed within a “reasonable amount of time” and no later than 2 years from the date of incident.

Furthermore, while every property owner is within their right to file a claim for damages against the City and/or Region, to temper expectations, please be advised that consideration for making any payment by the municipality must be based on legal liability arising out of negligence.

All claims filed against the City are thoroughly investigated by the Insurance & Risk Management Section of Legal Services. You are asked to contact the Risk Management area directly at risk.management@mississauga.ca, or by phone at 905-615-3200 ext. 3922, or you may file your claim details online at http://www.mississauga.ca/portal/residents/fileaclaim.

Please note that all claims are required to be made in writing and cannot be initiated over the phone. A claim form must be completed if any form of compensation from the City is being requested. If you prefer to submit your claim details by regular mail or fax, please forward to:

City of Mississauga
Risk Management Office
300 City Centre Drive,
Mississauga, Ontario L5B 3C1
Fax: (905) 896-5267

The Region of Peel has its own separate claims process. Details are available here: https://peelregion.ca/services/your-peel/damage-claim/

MOTION FOR COUNCIL’S CONSIDERATION

Councillor McFadden will be the seconder on Ward 3 Councillor Chris Fonseca’s motion related to the July 16 storm and flooding to be considered by Mississauga Council at its meeting on Wednesday, July 31. The motion (linked here) speaks to stakeholders reviewing and reporting on the impact of the storm, strategizing effective mitigation measures for potential future weather incidents, advocating to higher levels of government for stormwater funding, and holding an education session for the public on this storm, the City’s investments in stormwater infrastructure and related flood prevention information.

MEETING WITH STAFF

Yesterday, our Ward 10 team met with City staff in the Works department to discuss the impact of the July 16 storm in our community and we put forward a series of questions for their response and/or review.

In terms of operations, staff confirmed that the Automated Pumping Station at the Cactus Gate parkette was operational throughout the storm and in the hours following. It worked as intended, and pumped more than 2 million litres of water out of the FDC on July 16. Staff also confirmed that the High Water Protocol was invoked and crews were at the three locations by 9 am on Tuesday. Pumps are activated once the level in the FDC trunk sewer reached 50% capacity, as per standard operating procedure. The timings of pump activation for the three locations were:

Location	Pump #	Activated	Deactivated
Black Walnut	1950	9:36am	4:09pm
Pintail	1951	9:57am	6:37pm
Osprey	1052	9:46am	8:36pm

The pump at Pintail was removed around noon as it became unsafe for the contractor’s crew to remain on site. The pump was reactivated at around 2:30 p.m. after the water had receded enough for the crew to safely return. The volume of water we received over a short period overwhelmed the system; as such, stormwater entered the surcharging FDC system and overloaded sanitary system through maintenance holes at the surface.

We posed several questions to staff about the outlet flow of water from Osprey Marsh to the west side of Ninth Line. Staff advised that the developer of the lands at this location – Mattamy Homes – was issued a permit for site alteration that included works at the southerly portion of their property, on the opposite side of Osprey Marsh. Included in the permit was permission from Conservation Halton to modify the size of the channel that controls the flow of water from Osprey Marsh. In order to do this work, a temporary diversion channel was constructed to allow the flow of water to continue during construction. Sand bags were installed within the channel itself to re-direct low flows into the diversion channel, but to allow larger flows to overtop into the existing channel. In addition, staff advised us that the developer has added temporary pumps along the diversion channel as a back-up measure to manage the water levels in the channel and the Marsh. We have asked staff to investigate further and come back with their technical assessment on the operation of the diversion channel on July 16. More to come.

We have requested that staff increase its monitoring of the entire stormwater system and related infrastructure, especially during the development of the lands to the west.

We have requested that the dredging of Osprey Marsh be expedited to occur in the 2025 season.

We have requested that staff share with us the data collected from the monitoring gauges along Sixteen Mile Creek and initial analyses.

We have requested a full technical review of the stormwater management infrastructure throughout Ward 10.

We have requested that staff investigate opportunities to construct a stormwater management facility north of Lisgar to retain stormwater upstream.

Staff confirmed for us that a sump pump is the first line of defence for mitigating the impact of flooding, particularly around the foundation of homes. They further advised that a backwater valve affixed to the sanitary sewer is also an effective measure to limit opportunities for sewer back up during massive storms like the one we experienced on July 16. The City (sump pump) and the Region (backwater valve) both offer subsidies for installation of these devices for eligible properties. See our earlier communication (also posted on the Councillor’s website) for details.

As it is still early days in the review of this natural disaster, much more data and evaluation needs to and will take place over the weeks and months to come. Councillor McFadden will continue to press staff for answers, especially if current infrastructure or operations may have compounded the devastating impact of this flash flood.

Included in the Motion for Council’s consideration next week is a reference to the evacuation of an entire Seniors Home in Ward 3. In light of this, it’s important to not lose sight of the fact that no lives were lost during this natural disaster and to acknowledge the action and effort of Mississauga Fire and Emergency Services and other non-government organizations and first responders working in the emergency response sector for their dedication and bravery. This storm was bad, but it could have been so much worse.

Wishing you the best for today and the weekend as we continue to deal with the aftermath of this storm.

On behalf of Councillor McFadden,
David Raakman
EA, Ward 10

Councillor Email to Impacted Residents — Tuesday, July 23 at 10:00 am

Good morning from Councillor McFadden’s office.

What follows is a third email update sent directly to those who have reported flooding to our office since Tuesday, July 16. If this is your first email since being added to the group, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here: https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

EMAIL UPDATE #3 to Flood-Impacted Residents

This update includes information about:

Waste Collection
On Street Parking
Hot Showers

REPORTING FLOODING

As of 9:50 am Tuesday, July 23, we have 194 property owners in Ward 10 reporting flooding from the July 16 storm. If you are speaking with your neighbours and become aware that they haven’t reported their flooding to the City, please encourage them to email us at sue.mcfadden@mississauga.ca. Why? Read more here.

WASTE COLLECTION

Peel Region will be scheduling a collection of flood-related waste in Ward 10 for Friday, July 26.

If you have waste ready for pick up by this Friday, please follow these steps:

Make sure you have checked with your Insurance company to resolve claims for any loss before discarding contents.
If you haven’t already done so, call the Peel Region Customer Contact Centre at 905-791-9499 to schedule the pick-up. At least a day’s advance notice is preferred.
Place your waste at the curb by 7:00 am, Friday, July 26.
Please place smaller items in bags as much as possible and ensure these bags weigh less than 20 kg (or 44 lbs).
Do not place your regular garbage cart with the grey lid at the curb; it will not be collected on this occasion.

Notes:

If you have too much waste to fit on the boulevard between the sidewalk and the road, or you have already placed your waste outside on your side of municipal sidewalk, the crews can accommodate this and will be able to collect it from there.
If your restoration company has not yet come to remove the waste from your home by Friday, there will be another date scheduled sometime after Friday for a second collection. Watch for further updates on this.
It may take longer than one day to collect the waste. If it isn’t picked up on Friday, leave it curbside and the crews will collect when they can.

We are grateful to the amazing team in waste collection at the Region of Peel for organizing, scheduling and providing this additional service to flood-impacted residents across our region.

ON-STREET PARKING

If you suddenly no longer have sufficient space to park in your garage or driveway as a result of storing contents or the placement of a waste bin, you can pursue the following option to allow parking on the street near your home overnight and beyond the 5-hour maximum.

Temporary Parking Permit: households have 14 of these permits per calendar year that allow for up to 5 vehicles to park on the road for 5 days at a time. After five days, if you still cannot use your driveway or garage, you need to reapply. There is no fee associated with these permits and are active immediately. You can request these by calling 311 or, more simply, through the online form here:https://www.mississauga.ca/services-and-programs/transportation-and-streets/parking/apply-for-a-temporary-parking-permit/

Many thanks to the Parking and Enforcement teams for offering this option at no charge.

HOT SHOWERS

Some residents have indicated that their hot water tank is no longer operational as a result of water in the basement. We have worked with staff at Churchill Meadows Community Centre (5320 Ninth Line) and Meadowvale Community Centre (6655 Glen Erin Dr) to offer complimentary access to the aquatic areas so that you can take a hot shower. Just let the staff at the desk know of your situation upon arrival. We appreciate this accommodation by Recreational staff.

Our Ward 10 team will be meeting with City staff later this week to discuss the impacts of the storm and address many questions that we have and also those that have been raised by residents. It will take some time to review and analyze the ‘what’ and ‘why’ of this storm in our community and across the City but this important work is getting underway now.

Thanks very much for the patience and endurance you have shown as we go through this terrible ordeal.

Kind regards,
David Raakman
On behalf of Councillor McFadden and AA Sharon Persaud
Mississauga Ward 10 Team

Councillor Email to Impacted Residents — Saturday, July 20 at 6:50 pm

Hello again from Councillor McFadden’s office.

What follows is a second email update to those who have reported flooding to our office since Tuesday, July 16. This is in addition to two eBlasts that went out earlier in the week to all residents subscribed to “Sue’s eNews”. If this is your first email since joining the list, you can read what was sent previously on the dedicated page posted on Councillor McFadden’s website here:https://www.mississaugaward10.ca/flood-july-16-2024/

If you haven’t already done so, please also sign up for Sue’s eNews so you stay informed: https://www.mississaugaward10.ca/

REPORTING FLOODING

As of 5 pm Saturday, July 20, we have 162 property owners in Ward 10 reporting flooding from Tuesday’s storm.

Next week, you’ll likely see some road side signs erected along main corridors of our ward to encourage those who suffered damage to report it to the City. It’s easiest for Ward 10 residents to report directly to Councillor McFadden by email (sue.mcfadden@mississauga.ca); I’ve heard that some who have tried to call 311 have been given the run-around. Please, just email us. This doesn’t have to be any harder on you than it already is.

Why are we asking residents to do this? We need this data in order to show City staff that our community requires more investments in stormwater infrastructure., sooner rather than later. The stormwater charge that you pay on your water bill goes into a fund dedicated solely to maintaining and upgrading the City’s existing (and aging) stormwater infrastructure across the entire City. For instance, the flood in August 2013 saw Mississauga receive about as much rain as we did on Tuesday, except in about 90 minutes rather than 3 or 4 hours. The result was hundreds of homes were flooded, particularly in the Cooksville area. Since then, the City added to its priority list the construction of a stormwater retention pond at Saigon Park, north of Cooksville Creek. I will be interested to see how many Cooksville homes were flooded on Tuesday since the pond became operational, in comparison to 9 years ago. These are massive capital investments that take time and money to complete. Your stormwater charge is making a positive difference.

Councillor McFadden remains committed to securing the necessary funding to make effective upgrades to stormwater infrastructure in our community as well, as it is clearly needed.

LISGAR’S HISTORY OF FLOODING

For some of you, this is your first residential property flood. For others, this has been a recurring nightmare for the past 15 years. I know one property owner for whom this is their 8^th time being flooded! So what’s going on here? If you’re not familiar with the incidents of flooding in Lisgar and parts of Churchill Meadows in the past, I would invite you to take a bit of time to read up on the history dating back to 2011 by scrolling through several posts on Councillor McFadden’s website dedicated to this issue: https://www.mississaugaward10.ca/lisgar-flooding/

There’s a lot there. So, in short, most homes in Ward 10 were built with a three-pipe water system: the sanitary sewer, the stormwater sewer and the Foundation Drain Collector sewer. Without getting too technical, and as best as I understand it, the sanitary sewer carries grey water from inside your home to a treatment plant before releasing to the lake; the stormwater system collects surface water (land and roads) into catch basins and carries it to creeks and ponds (like the Sixteen Mile Creek and Osprey Marsh, for example) where it eventually makes its way to the lake; the FDC is a separate system with a lateral pipe near the weeping tile that carries water away from the foundation of the home to a larger sewer where it, too, makes its way to Lake Ontario.

The City determined over the course of several years of monitoring, inspection and analysis, that the primary cause of flooding in Lisgar for the past 15 years has been attributed to limited capacity in the FDC system that causes a surcharge in the sewer when the water has no place to go except back toward the foundation dwelling. Prior to last Tuesday, there have been eight weather events in Lisgar when some property owners reported flooding in their basement due to a surcharging FDC. The last one was almost three years ago in the Black Walnut Trail area.

Over the course of this time, several operational and capital investments have been made to deal with the recurring problem, including the High Water Protocol, a sump pump subsidy, smoke testing and most notably, the construction of automated pumping stations to move water out of the FDC to create capacity for water to flow in the sewer system away from people’s homes. The first of these stations became operational just over 2 years ago and the second one is currently under construction. (I hope to provide a more detailed list of the stormwater management investments in a future update.)

That said, as I mentioned previously, Tuesday’s storm was a natural disaster that mainly impacted the stormwater system, not the FDC. We have posed questions to City engineers about the possible connection or impact, if any, between the overwhelmed stormwater system and the FDC system. I know several of you have already shared your theories with me on cause and effect and I am exploring these with the City’s engineering and stormwater professionals.

FLOOD PREVENTION SUBSIDY PROGRAMS

Many of you have been asking about the flood prevention programs you can review and consider for the future. While it won’t help for this incident, it could help you when you review your coverage with your insurance provider and/or in seeking to prevent or minimize the impact of a future flood event. Sadly, these 100-year storms are happening much more frequently in our current environment.

Sump Pump Subsidy

The City of Mississauga is offering a subsidy to cover the cost of sump pump installation (material and labour) up to $6,000 for eligible properties. The key is that you need to be serviced by the Foundation Drain Collector system. The area in red on this mapindicates which homes have the FDC. The work must be completed by a licensed plumber in Mississauga. Read all about this subsidy here:

https://www.mississauga.ca/services-and-programs/home-and-yard/stormwater/foundation-drain-collector-sump-pump-subsidy/

Backwater Valve

The Region of Peel is offering a subsidy to cover the cost of a backwater valve up to $700 for eligible properties. You must have previously been flooded to qualify. Read all the details about this subsidy here:

https://www.peelregion.ca/wastewater/backwater-valve-rebate.asp

COMPENSATION

Many of you have written to ask if the City or Region may be compensating property owners for the damages they incurred as a result of Tuesday’s storm. Other than the previously mentioned subsidy programs, the short answer is, they won’t. This was a natural disaster and, while the municipality invests and maintains stormwater infrastructure to manage the flow of water on a day to day basis, it cannot be held responsible for extreme weather events (unless negligence or lack of duty of care can be proven, which isn’t the case here). However, you are certainly within your rights to file a claim through the City’s Risk Management department should you wish to do so. https://www.mississauga.ca/contact-us/filing-a-claim/

Compensation for losses comes via your insurance provider. If you have questions about the insurance claim process, or if you are under-insured, please call the Insurance Bureau of Canada’s Consumer Information Centre at 1-844-227-5422 or via email: ONCIC@ibc.ca

I’ll stop for now, but there will be more updates again next week.

Wishing you all the best in these difficult circumstances.

For Councillor McFadden,
David Raakman
Executive Assistant
Mississauga Ward 10

Councillor Email to Impacted Residents — Friday, July 19 at 11:20 am

Greetings from Councillor McFadden’s office.

I don’t have to tell you that this has been a very difficult week in the aftermath of one of the largest natural disasters our community has ever experienced. I apologize for the delay in getting additional information out to you. In managing this crisis for the community, the days have been long. We appreciate your understanding.

Many residents have written to Councillor McFadden with questions related to this flooding event, including what investments the City has made in stormwater management, the status of the flood mitigation measures currently ongoing in our area, and more. To maximize efficiency, we are working to respond to these questions in two ways: first, through batch emails and website postings for more common, general questions; and second, to individuals who have asked about detailed questions related to their specific situation. Thanks for your patience as it will take several days to get to everyone.

Here is the latest information that we trust will be helpful:

WASTE COLLECTION

Given the scale and scope of damages from the rainfall event on July 16, Peel’s Waste Management team has developed the following plan for the collection of flood waste debris:

Pre-Step:

Residents should contact their insurance providers to resolve any claims related to flood damage before setting items out for waste pick-up,

Curbside Pickup (Primary Method):

Residents can place their flood-damaged materials at the curb for collection.
Residents must call Peel Region’s Customer Contact Centre at (905) 791-9499 to request for flood-related waste collection. This will help us efficiently manage the collection process.

Community Recycling Centres (CRCs) – Alternative Only:

While the primary method to use is curbside collection service, CRCs are also available as an alternative. Residents can take flood waste materials to these centres, where disposal fees will be waived.
Residents must clearly state that the material is flood-related waste.
To manage the influx of materials, we ask that you do not publicly advertise the CRC option. This will help prevent an overload of non-flood-related waste being claimed as flood debris. (Yes, sadly, some people would want to take advantage of this situation for their own purposes.)

PARKING

If you have a waste bin in your driveway or your garage is suddenly full of contents and have a shortage of parking, you can obtain a temporary parking permit for 5 days at a time for up to 5 vehicles. Just choose “Driveways Repairs” as the reason for the request. For those who may have exhausted all of their temporary parking permits for the calendar year, we are working with the Parking Control office to consider how to permit flood-impacted property owners to park on the street without penalty.

As of this morning, the total number of homes in Ward 10 with flooded basements exceeds 140 and this list continues to grow. Thank you for reporting your situation to us; the more data we have, the better we can plan and advocate for more stormwater investments in our neighbourhood.

Please reach out anytime and thanks again for your patience in awaiting our reply.

For Councillor McFadden,
David Raakman
Executive Assisant
Mississauga Ward 10

Councillor E-Blast to “Sue’s eNews” subscribers — July 18, 4:00 pm

Dear …,

I continue to receive reports of basement flooding following July 16’s catastrophic rainstorm. Behind every report is a household in crisis, dealing with significant property damage and, in some cases, related health impacts. My heart aches for each one. The devastation is extensive and overwhelming!

If you’re speaking with your neighbours, please ensure they have reported any flood damage to the City (311) or me (sue.mcfadden@mississauga.ca). The more data we can collect about the extent of the flooding, the better equipped we are in planning for solutions to mitigate future impacts.

Peel Region’s waste management team has developed a flood waste collection plan (see below). I am also providing a link to the City’s flood response update from yesterday. I’m thankful to all the staff on the front lines who are helping wherever they can to recover from this natural disaster.

Kindest regards,
Sue

>>Curbside pick-up offered for flood debris

Given the scale and scope of damages from the rainfall event on July 16, Peel’s Waste Management team has developed the following plan for the collection of flood waste debris in Peel:

Pre-Step:

Residents should contact their insurance providers to resolve any claims related to flood damage.

Curbside Pickup:

Residents can place their flood-damaged materials at the curb for collection at no charge.
Residents must call Peel Region’s Customer Contact Centre at (905) 791-9499 to request for flood-related waste collection. This will help the team efficiently manage the collection process.

>>Clean up continues following heavy rain

Mississauga received a month’s worth of rain over the course of a few hours on Tuesday that caused localized flooding in areas across the city. Mississauga experienced upwards of 106 mm of rainfall between 8 a.m. and 12 p.m. According to local conservation authorities, this weather event was slightly more intense than a 1 in 100-year storm event.

Staff Update — Wednesday, July 17 at 2:20 pm

This update from City staff provides details regarding the overall impact on various infrastructure assets and ongoing clean-up efforts.

Clean up efforts and restoration of business operations

Cleanup efforts continue across the city and include removal of debris from sidewalks, roads and trails.
The majority of roads and parks that were closed yesterday have reopened.
Marinas, gravel park trails and sports fields, continue with ongoing assessments regarding washouts, needed repairs and long-term damage.
Most of the damage we’re seeing is impacting infrastructure like asphalt, pedestrian bridges, playgrounds, sports-field turf and fences.

Ongoing closures

Sports fields remained closed today as field conditions and infrastructure is evaluated for safety of play.
Trails that remain closed include Culham Trail, Sugar Maple Woods Trail and Streetsville Memorial Trail along the Credit River. Barricades and signage are being put in place for safety and residents are being asked to avoid these areas.
Courtneypark Drive East is closed from Netherhart Road to Britannia Road East for the next few days.

Stormwater infrastructure

Our stormwater infrastructure did its job. Every time a storm of this size occurs, it prompts a crucial discussion about funding our infrastructure. The City’s stormwater system and in particular the detention ponds and underground storage systems, served as a strong frontline defense yesterday. These enhancements were key in significantly reducing the impact of flooding.
Projects such as the construction of Lake Saigon – the stormwater management pond at Matheson Blvd. East and Hurontario Street was designed hold back flows that result in increased protection of the more flood susceptible lands downstream within the Cooksville Creek watershed.
These investments serve to highlight the importance of the City’s stormwater charge being more than just another fee for residents but a critical investment in safeguarding our community against unpredictable storms of this scale.

Public inquiries and emergency response

Mississauga Fire and Emergency Services

Mississauga Fire and Emergency Services responded to more than 160 incidents, which included numerous water rescues and an evacuation of 113 seniors from a long-term care home.
No injuries or deaths were reported as a result of the storm.
Throughout the day, MFES provided crucial assistance in various emergencies including rescuing individuals trapped in flooded and stalled vehicles, conducting welfare checks for citizens/business owners trapped by rapidly rising floodwaters, responding to reported fires and searching for individuals swept into a creek (Cooksville Creek and the QEW).

MFES has partnered with Global Medic to provide those who have been displaced with essential hygiene kits.

311 Call Centre

311 received twice their daily call average. From 7 a.m. to 7 p.m., more than 2,000 calls were triaged, leading to 150 significant flooding event service requests being dispatched.
38 calls were related to property damage from water flooding basements, 10 of these calls were from the Lisgar area.
The rise in call volumes resulted in somewhat longer wait times, averaging around 4 to 5 minutes, with the majority of calls focused on:

Flood emergency
Maintenance of Catch basins
Non-emergency clean up
Parking enforcement
Water outside of home

Forestry

Received more than 100 calls about fallen trees and branches across the city, impacting roads, sidewalks, and trails.
Calls were prioritized based on safety hazards. Cleanup operations are slated to continue over the coming weeks.

Strategic Communications

Received a total of 10 storm related media inquiries.
Inquiries were focused on the evacuation of a nursing home, water rescue operations, the effects on infrastructure, and the City’s clean up.
Messaging was posted across all City social channels, with content from the Region, Police, Conservation Authorities etc. being reshared.
Information and updates posted to the City’s newsroom.

MiWay

Flooding occurred on the transitway for a short period of time and nine MiWay bus routes were detoured. Operations have been restored back to normal as of today.

Alectra

Power outages within Mississauga were limited.
At the peak of the event, Alectra Utilities advised there were approximately 313 customers without power in the City Centre area (Confederation Parkway and Kirwin Drive), with an estimated restoration time of approximately 5 – 7 p.m.
Currently approximately 13 customers remain without power as a result of flooded equipment. Power is expected to be restored before end of day.

Key data and insights from the weather event

The rain began just before 9 a.m. and stopped around 2 p.m. Rainfall had mostly stopped in Mississauga by approximately noon. While rain amounts varied throughout the city, Mississauga received approximately 106 mm of rain yesterday. This is in addition to approximately 16 mm of rainfall that occurred on Monday, and 14 mm of rain that fell on Sunday.

The Credit Valley Conservation (CVC) is reporting that it received between 27-118 mm across their watershed.

For context, during the storm in July 2013, about 128 mm of rain was reported to have fallen in a span of roughly 90 minutes.

According to Credit Valley Conservation, the rainfall amounts received during yesterday’s storm, were slightly more intense than a 1 in 100-year storm event. This does not mean that this event is only expected to take place every 100 years, but that it has a one per cent chance to occur in any given year.

Although weather forecasters and Environment Canada had issued warnings about the storm, the weather models had not predicted the volume of rain that ultimately fell. There was very little lead time to prepare for this event.

Reminders for residents

We are reminding residents to take precautions in flooded areas and to respect all posted signs and barricades that have been put up for safety reasons.

We’re also advising residents who have called in to report flooded basements, to watch for electrical and health hazards, as they clean up and to advise them to call their insurance company to assess damages. Their insurer will recommend a qualified contractor to evaluate and restore any damages.

Thank You to Staff

A heartfelt thank you is extended to all City staff and crews for their swift and diligent efforts to address safety hazards throughout the event, ensuring the safety of Mississauga residents and minimizing damage.

Councillor E-Blast to “Sue’s eNews” subscribers — July 16, 10:12 pm

Dear …,

Several residents have reached out to me today to share the terrible news about water in their basements following the torrential rainstorm that dropped 125 mm of rain in a very short period of time this morning. This comes on the heels of yesterday’s storm and last week’s rain, saturating the ground and limiting capacity in the sewer systems and stormwater management ponds.

I can advise that basement flooding has been reported across the City and the GTA; it is not localized to just Ward 10 neighbourhoods on this occasion. Some homes susceptible to flooding in Lisgar have been impacted again today and many more properties are reporting water in their basements for the first time as a result of this devastating rainfall.

The City and Region are developing plans to support residents’ efforts to clean up the damage to their personal property. I encourage those victimized by the storm to reach out to their home/property insurance provider as soon as possible to inquire about the process to file a claim for damages.

Please review the message from City and Regional staff below. More to come.

Kindest regards,
Sue

>>Region and City responding to today’s rain, floods

Region of Peel
What follows is an update on Peel Region’s response to today’s rainfall and flooding event. Reports are Peel Region has experienced upwards of 125mm of rainfall today 70 -140 mm fell over 24 hours, and 60-120mm of that was within just 3 hours. (Hurricane Hazel, for reference, was 111mm over 12 hours or 210 in 48 hours). The storm also landed in extremely wet conditions as we had 50-100 mm of rain in the week leading up to today.

Due to the overwhelming amount of rain in Peel Region, we are experiencing flooded creeks, overland flooding and some maintenance hole covers popping off due to the volume of water in the storm and sanitary systems. Peel Regional staff is working at full capacity to address these issues as quickly as possible.

Water/Wastewater
· Staff are working on multiple locations of sanitary system overflows and bypasses as well as pumping station overflows.
· We’re also investigating several reports of basement flooding but, at this time, we cannot confirm whether it’s storm or sanitary system related.
· Both Water Resource Recovery Facilities are operating well above design flows and experiencing treatment challenge.
· Many of the reported issues appear to be related to riverine flooding/overland flooding.
· Staff is reviewing all our instrumentation data and will conduct a full review of overall system challenges.

Roads
· We have experienced some localized storm sewer surcharging and flooding of lanes and underpasses on some of our south district Regional Roads around the noon hour.
· Police temporarily closed lanes. All locations have receded and reopened with the exception of Dixie Rd and Dundas Street intersection and the Dixie Rd underpass between Dundas St and the Queensway Blvd. Staff are on site with Police waiting for water to recede as there are two cars to remove prior to reopening the road. Staff will inspect the area to ensure the integrity of the road ahead of reopening.
· Staff will complete follow up inspections in the coming days for any follow up infrastructure repairs that may be required.

Waste
We are currently reviewing how we may be able to help homeowners from a waste management perspective.

Communications
We have been sending out communications to our residents via social media including information on X and Instagram about the ongoing work, areas to avoid and health advice during flooding and blackouts.

City’s Flood Response from this afternoon
It will take some time for the flooding to subside even though the rain has ended. Our City staff have been actively managing the flood situation from earlier today. Here is a quick rundown of where efforts have been concentrated:
– Addressing flooding on walkways, streets, open spaces, and trails
– Replacing dislocated manhole covers
– Unclogging catch basins
– Supporting the Police with implementing roadblocks

Our 311 team has also been handling a significant number of calls about flooding incidents affecting streets, personal properties, and parks.

Updates on road closures
Flooding has led to the temporary closure of several roads:
Britannia Road West and Ninth Line
Falbourne Street
Greenpark Crescent
Kennedy Road and Courtney Park Drive
Bridge on King Street between Camilla Road and Frayne Ave
Matheson Boulevard at Timberlea Road
Mississauga Road and QEW
Paisley Boulevard East (effecting Catherine Jean Lane and King Street East)
Paisley Boulevard and Sheppard Ave
Queen Frederica Drive
Queensway and Stanfield Road
Torbram Road at the Railway underpass

Park and trails closures
Additionally, the following parks and trail areas are inaccessible due to the floods:
Applewood Hills Trail (along Little Etobicoke Creek)
Cooksville Park
Courtneypark Athletic Fields (St. Marcellinus)
Danville Ponds / Parks Yard
Erindale Park
Fleetwood Park
Garnetwood Park
Iggy Kaneff
John C Price Park
Paul Coffey Park (Mimico Creek)
Richard Jones Park
Saigon Park
Lisgar Meadowbrook Trail (Near Sixteen Mile Creek)
Streetsville Memorial Park (near Credit River)
Tomken Arena (Parking Lot)

Sport fields
All major City-owned soccer, baseball, football, and cricket fields closed for the day. Our team will re-evaluate the fields tomorrow morning on whether they are fit to reopen to the public.

Reminders to residents
We are reminding all residents to please refrain from calling 911 unless they are in immediate danger or require assistance with rescue or evacuation. We urge everyone to steer clear from stormwater facilities, streams, and rivers, as many are either at peak levels or have overflowed. Currently, our MFES teams have reached their capacity for water-related rescues, with four boats already deployed and more calls coming in. Our City crews are persistently working to mitigate the impacts of flooding on City-owned properties.

Flood July 16 2024

Councillor Email to Impacted Residents – Wednesday, July 16, 2025

Councillor Email to Impacted Residents – Thursday, June 19, 2025

Councillor Email to Impacted Residents – Tuesday, Apr. 1 at 2:20 pm

Councillor Email to Impacted Residents – Wednesday, Feb. 12 at 10:50 am

Councillor Email to Impacted Residents — Tuesday, Jan. 27 at 12:15 pm

Councillor Email to Impacted Residents — Thursday, Jan. 9 at 11:15 am

Councillor Email to Impacted Residents — Monday, Dec. 2 at 11:45 am

Councillor Email to Impacted Residents — Monday, Oct. 28 at 11:50 am

Councillor Email to Impacted Residents — Friday, Oct. 18 at 9:05 am

Councillor Email to Impacted Residents — Thursday, Oct. 3 at 3:50 pm

Slide Decks from Oct. 1 Community Meeting

Councillor Email to Impacted Residents — Thursday, Sept. 26 at 1:55 pm

Councillor Email to Impacted Residents — Wednesday, Sept. 18 at 4:55 pm

Councillor Email to Impacted Residents — Tuesday, Sept. 10 at 1:50 pm

Councillor Email to Impacted Residents — Monday, Aug. 26 at 2:20 pm

Councillor Email to Impacted Residents — Monday, Aug. 19 at 6:45 pm

Councillor Email to Impacted Residents — Wednesday, Aug. 14 at 4:55 pm

Councillor Email to Impacted Residents — Tuesday, Aug. 6 at 1:55 pm

Councillor Email to Impacted Residents — Wednesday, July 31 at 1:05 pm

Councillor Email to Impacted Residents — Friday, July 26 at 11:50 am

Councillor Email to Impacted Residents — Tuesday, July 23 at 10:00 am

Councillor Email to Impacted Residents — Saturday, July 20 at 6:50 pm

Councillor Email to Impacted Residents — Friday, July 19 at 11:20 am

Councillor E-Blast to “Sue’s eNews” subscribers — July 18, 4:00 pm

Dear …,

>>Curbside pick-up offered for flood debris

>>Clean up continues following heavy rain

Staff Update — Wednesday, July 17 at 2:20 pm

Councillor E-Blast to “Sue’s eNews” subscribers — July 16, 10:12 pm

Dear …,

>>Region and City responding to today’s rain, floods

Archives

Categories

Flood July 16 2024

Councillor Email to Impacted Residents – Wednesday, July 16, 2025

Councillor Email to Impacted Residents – Thursday, June 19, 2025

Councillor Email to Impacted Residents – Tuesday, Apr. 1 at 2:20 pm

Councillor Email to Impacted Residents – Wednesday, Feb. 12 at 10:50 am

Councillor Email to Impacted Residents — Tuesday, Jan. 27 at 12:15 pm

Councillor Email to Impacted Residents — Thursday, Jan. 9 at 11:15 am

Councillor Email to Impacted Residents — Monday, Dec. 2 at 11:45 am

Councillor Email to Impacted Residents — Monday, Oct. 28 at 11:50 am

Councillor Email to Impacted Residents — Friday, Oct. 18 at 9:05 am

Councillor Email to Impacted Residents — Thursday, Oct. 3 at 3:50 pm

Slide Decks from Oct. 1 Community Meeting

Councillor Email to Impacted Residents — Thursday, Sept. 26 at 1:55 pm

Councillor Email to Impacted Residents — Wednesday, Sept. 18 at 4:55 pm

Councillor Email to Impacted Residents — Tuesday, Sept. 10 at 1:50 pm

Councillor Email to Impacted Residents — Monday, Aug. 26 at 2:20 pm

Councillor Email to Impacted Residents — Monday, Aug. 19 at 6:45 pm

Councillor Email to Impacted Residents — Wednesday, Aug. 14 at 4:55 pm

Councillor Email to Impacted Residents — Tuesday, Aug. 6 at 1:55 pm

Councillor Email to Impacted Residents — Wednesday, July 31 at 1:05 pm

Councillor Email to Impacted Residents — Friday, July 26 at 11:50 am

Councillor Email to Impacted Residents — Tuesday, July 23 at 10:00 am

Councillor Email to Impacted Residents — Saturday, July 20 at 6:50 pm

Councillor Email to Impacted Residents — Friday, July 19 at 11:20 am

Councillor E-Blast to “Sue’s eNews” subscribers — July 18, 4:00 pm

Dear …,

>>Curbside pick-up offered for flood debris

>>Clean up continues following heavy rain

Staff Update — Wednesday, July 17 at 2:20 pm

Councillor E-Blast to “Sue’s eNews” subscribers — July 16, 10:12 pm

Dear …,

>>Region and City responding to today’s rain, floods

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