I want to thank the hundreds of residents who took the time to respond to my high-level municipal services survey that I conducted last month. Three hundred and forty responses were received and almost all of you answered all the questions and many offered general comments which I have reviewed and will take into account as our Council and leadership team move forward in building a world-class city we can continue to be proud to call home.
Ward 10 residents gave Mississauga a satisfaction rating of 7.41 out of 10 when asked about overall quality of life.
On specific services, the top ranked service was Water and Wastewater at 8.16 and the lowest was Public Safety at 6.09 — still well above a passing grade.
The last ranking question was to rate satisfaction regarding “value of property taxes” and received the lowest overall score. This is not surprising given the two recent property rate increases in 2025 and 2026.
A deeper dive into responses based on particular demographics revealed these small variations from the overall responses:
The 27 respondents under the age of 45 gave an overall satisfaction rating of 6.96 (or .45 lower than the average), and a rating for public safety of 5.56 (or .53 lower than the average).
The 17 respondents who have lived in Mississauga for 10 years or less scored Water and Wastewater .49 higher than the average, Road Maintenance .40 lower than average, Parks and Recreation .70 lower than average, Public Safety .74 lower than average, and Public Transit .49 lower than average. In general, the longer people have lived in Mississauga, the higher the ratings per service and overall quality of life.
The next series of questions had to do with investment in services. Respondents could choose any or all from a list of services provided and the top three services identified for continued or increased investment were: Public safety (83.5%), Road maintenance/snow clearing (76.2%) and Emergency Services (70%). The two services areas that received the highest response rates for less investment include Cycling Infrastructure (56.2%) and Culture (48.2%).
Residents were asked to identify the top three (and only three) issues facing Mississauga residents in 2026. Crime, affordability and taxation were identified at the top.
When asked to identify just one issue facing themselves and their household, the same three were at the top, with Taxation edging out Affordability by one vote (88 to 87).
Again, thank you so much for responding to this survey. I hope to use as a baseline for future similar surveys in the coming years to gauge fluctuations from year to year and how the City is addressing and reacting to this important feedback.